You need to make arrangements when one of your people call in. I waited 3 hrs and then had to call the office to find out where the service rep was. Come to find out he had called in and someone did't take the time to arrange someone to take his appointments. Someone had to come from the office to handle his calls.
Response from Perfect Service Heating & Air:
We spoke to the customer and addressed his concerns. The customer is happy now that we spoke.