Called about a whole-home humidifier that you installed last summer, and I guess was not tested at time for drips. When the furnace was turned on for the season it had an occasional drip that turned into a major drip with a very wet basement floor. Called about having it repaired and appointment was made for the same day, which was great! Matt showed up and seemed like he was having a bad day and was not happy to be there. He could not understand why the original installation of the humidifier included using the same old corroded water line and no plumbers tape was used which is probably what caused the leak in the first place. He said that he did not have any water line on his truck so he used the same old corroded water line that he just told me should not have been used but he did try and fix the leak with the plumbers tape. Matt was only there for about 5 minutes and when he was done he called somebody on the phone, I am assuming a supervisor, to ask if he should charge me. Whoever he was speaking with said not to charge me, but it really upset me that you would think about charging somebody for a job that wasn't done correctly in the first place. The plumbers tape helped, but I still have an occasional drip.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They are willing to provide service while I’m out. I can trust then to do a good job honestly and efficiently..
Overall Experience
Quality
Price
Convenience
Technician called ahead and even arrived early. He was friendly and knowledgeable and completed the service call in an appropriate amount of time.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We had a new furnace and heat pump installed with Pickerington Hearing and Cooling when converting to gas. We have been continually impressed with the friendliness and competence of everyone associated with the company. We would highly recommend them !!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tech answered all my questions in a manner I could understand and got our furnace running like new. Love the service and the people. Great company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technicians were professional, polite, and helpful. Work was completed promptly and with no mess. We are extremely pleased with the services received.
Overall Experience
Quality
Price
Convenience
Lennox Furnace Maintence and a Carrier A/C unit
Diagnostic call/ replaced in warranty blower motor
Miscellaneous service, put in a new humidifier
Diagnostic call/ had a few minor repairs done along with a new high limit switch and a new condenser with capacitor
Diagnostic call/ cleared drain line and also did SMA. SMA will need renewed after 7/3/19
Diagnostic call, replaced condenser and capacitor
Diagnostic Service Call on 30 year old Gas furnace
Flame sensor cleaning near Reynoldsburg Ohio
