I am so happy right with this company. First, I was distraught because I am a first time home owner living in a house that we built less than three years ago and we are already having issues with our furnace. Unfortunately, since I did not know who to call my first call went to Atlas Butler. They came out and spent a very long time trying to figure out the problem only to present me with multiple choices that were all going to cost me a minimum of $900..with Christmas a week away that made my stomach drop. Not only that but the technician himself was insulting in the way he spoke to me. After a cold night, the next morning I called Pickerington heating and cooling. Everyone in the office that I spoke to was incredibly nice and caring and got me all the information that I needed to make an informed decision. And even though they were not able to tell me the cost of labor over the phone they were kind enough to waive the fee to initially come out in order for me to not lose any more money to compare cost between Atlas Butler and Pickerington heating and cooling regarding labor. Then my technician showed up early on in the window of time they said he would show up. Mike was so friendly and very kind. He checked out the situation and confirmed what the issue was and immediately called and got the part that was needed and said he could be back later the same day to install it. In no time I already got a call from the company saying that they had ordered it and set up a time for Mike to come back out and take care of it. I’m currently waiting for Mike to return, but I already trust him and feel like everyone has done the right thing and they have high standards for themselves to make sure they take care of their customers. I’m already saving around $600 going with Pickerington vs Butler. This means so much to me and I’m sure I will be a lifetime customer.
