All contact with staff and crew installing our new furnace was professional, courteous and informative. Can't say enough about the crew regarding installation. They leave to get a 0.69 part in the evening to finish the job. It's rare to find that attention to detail these days. Friends we found that used Pickerington all had the same positive experience. We can only reinforce the same opinion. I'll be calling Pickerington in the Spring to update our AC unit.