Austin was polite, professional and very knowledgeable. He explained the step by step procedures during furnace tune up. We are very comfortable knowing Austin provided services.
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Matt was very knowledgeable Technician and explained everything as he was checking the A/C unit. He was able to track down the problem and made a number of calls to understand my options for correcting. Matt seemed sincere in helping make it the best experience he could. Overall it was a very good experience.
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The furnace was not working. Matt traced the electric power thru the system and documented where it Failed and quoted me on the repair. I am deciding wetner to replace the furnace or repair it.
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The check of the AC unit went fine. It appeared to be thorough and was done on time and as expected. My only problems were the thermostat was not turned back on to heat (it’s a cold Spring) and the door to the furnace room was left open.
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Carl arrived on time, explained the service to be performed and was very helpful with thermostat programming. Carl also informed me of service results.
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I called on a Friday for non-emergency service and had an appointment for Monday. I know at some point I will probably need to replace my old furnace, but until then, I will trust Pick Heating & Cooling to take care of it.
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