Overall I was satisfied, but that was because of Barry. Barry was very attentive and hopefully fixed the problem. He respected that I installed the unit and was capable of much more than the standard homeowner. I was a little off-put by the $150 quote for a part (35/5 Split Capacitor) that I bought on Amazon for $18 including delivery. Its only 4 wires with quick disconnects to replace and a 750% mark-up for a part is way out of line. Will do it myself. Freon was also pricy, $152 for first 2# then $4/oz after. My 8 pounds cost $536 or $67/pound. Compare to the going rate of $11/pound on e-Bay if you have a license, which I do not. Still a 600%+ mark-up seems steep. Barry did offer me a service plan which cut the price as well as a new customer $50 discount which brought the overall price down by several hundred dollars over regular pricing. Thank you Barry, obviously you could have neglected to do this and I would have had no other choice than pay full fare.
Response from Powell and Turner Heating and Cooling, Inc.:
Thank you so much for taking the time to review us! We are pleased that you were satisfied with your experience with our technician Barry; we think he's pretty great too. We understand your concern with the price differences. We wanted to let you know that the prices that you were quoted included not just the part but also the labor charge. The value in our price on parts and labor comes with our highly knowledgeable technicians, our 100% satisfaction guarantee and our repair guarantee that you won’t pay for the same component repair twice if it fails in the first year. We realize that quality service does not come cheap, so as you mentioned, we also offer specials and incentives to give our clients the best value at the best possible price. Thanks again for your feedback and your business, we truly appreciate it.
