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Emergency call to local restaurant—walk-in cooler system down. Diagnosed failed condenser fan motor and burned relay in Heatcraft refrigeration system. Fortunately had parts on truck! Replaced components, verified proper operation. Also identified and repaired refrigerant leak at threaded connection that would have caused future failure. System back online within 3 hours of call—minimal food loss. Left manager with recommendation for quarterly maintenance contract to prevent costly emergency situations in future.
Responded to no-heat call at residence in Greenwood. Unit was a 10-year-old Carrier 80% efficiency gas furnace. Diagnostic assessment revealed multiple issues requiring immediate attention. Primary problem was failed ignition control module causing intermittent ignition failure. Secondary issue identified was cracked heat exchanger presenting potential carbon monoxide hazard. Gas valve was also showing signs of irregular operation with delayed shutoff. Disconnected furnace from gas supply and electrical service due to safety concerns. Discussed options with homeowner regarding repair versus replacement considerations given the age and condition of unit. Customer elected to proceed with full system replacement rather than extensive repairs to aging system. Installed carbon monoxide detector as temporary safety measure and provided space heaters for immediate comfort. Scheduled installation of new high-efficiency system for following day. Completed comprehensive documentation of existing
