Response from Primus Heating and Air Conditioning LLC:
Thank you for the amazing review. We really do appreciate it.
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Response from Primus Heating and Air Conditioning LLC:
Thanks for your generous review.
Overall Experience
Quality
Price
Convenience
Mark fit me into his schedule on short notice and had things up and running again in a matter of minutes. Affordable and friendly service.
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Prompt, efficient, reasonably priced HVAC service. Highly recommend Primus! Mark is professional and knowledgeable.
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I have been using Primus for years and never had bad or upsetting service.
Response from Primus Heating and Air Conditioning LLC:
Thank you so much for your kind words. It’s very nice to see kind words like that. Thank you again.
Overall Experience
Quality
Price
Convenience
Split system Goodman Heat Pump. Initial call is the outdoor condensing unit not operating. Found a burned contactor. Replaced contactor, one weak dual capacitor, one weak run capacitor for the indoor blower motor and found the indoor air handler disconnect burn up. Replaced disconnect box with a new one.
2 ton heat pump package unit not turning on. Found multiple issues. Bad thermostat ( would not adjust temperature when pressed ) , control defrost board would not send control voltage even after thermostat replacement and a intermittent issue with a pipe sensor for the heat pump.
Customer complains of trash inside ducting and has concerns of breathing in containment’s. Found two returns not being filtered, found one large return unattached in crawl space and found two supply flexible run outs in bad shape. Also did a quick measurement of the home and it appears the current system is severely oversized. Will quote duct upgrades to customer.
Split system heating and cooling with an 80% gas furnace in the attic. Customer complaint was sporadic heat. Found filters clogged and a weak blower motor run capacitor. Replaced capacitor and cleaned the flame sensor. System is now operational.
Single split system heat pump. System running without compressor functioning. Found a swollen dual capacitor.
Customer stated that local gas company was called because of a gas smell. After the repair the gas company started the ICP gas package unit and they noticed the burners burning strangely. We noticed an object in one of the gas burner orifice. We pulled the burners and remove a dead bug lodged in one of the burner offices.
Customer stated their overflow pan was leaking in the attic area and onto their ceiling. Found man drain clogged and cleared drain and vacuumed water from overflow pan. Informed customer of a tune up of their system since it wasn't tune up in five years. Cleaned dirty condenser coil because of a very higher than usual condensing liquid pressure. Replaced a weak blower motor run capacitor. After cleaning pressure on high side lowered. Charged system with the correct amount of R-22 refrigerant.
Goodman Gas Package unit not heating. Found pressure switch open.
Heat pump package system. Ducting damaged by an animal in the crawl. Burnt element on the heater auxiliary kit.
Heat pump package system. Ducting was damaged by an animal. Heater auxiliary kit damaged.
Heat pump system transformer was shorted due to a mis wiring of the thermostat. Replaced wrong installed thermostat. Had to charge system with 2lbs of refrigerant.
Estimate to replace HVAC equipment and ducting.