Long time customers and will continue to be so.
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When my A/C caught fire recently and died, I was quite concerned with the aspect of a small fire as well as purchasing a new A/C. My old unit was purchased from Rare A/C 20 yrs. ago. At that time their service was great! Nothing has changed! There service is still great as well as their personal interest in our situation. My new unit was in and working 36 hrs. later, with all of the paper work handled properly and efficiently. Great work Alex and employees at Rare Service. Thank you.
Response from Rare Service Heating & Air Conditioning, INC:
Leslie and Gloria, We are so pleased to hear that you were happy with our service! Thank you for choosing us as your Service Provider. Rare Service
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Response from Rare Service Heating & Air Conditioning, INC:
Thank you for taking the time out of your busy schedule to complete the company survey. We always appreciate input from our customers. Have a wonderful day!
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Michael was the best
Response from Rare Service Heating & Air Conditioning, INC:
Thank you, Karen, for taking the time to respond to our survey request. I will relay the message to Michael, that you were pleased with his service. It was certainly an honor to serve you, and we hope our relationship will continue throughout the years to come. Have a great week!
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The techs arrived on time and performed a thorough service of my unit. He explained what he was doing and answered all my questions. I was impressed! Thank you!
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Left filter at front door. Climbed up to the unit. Cleaned out control cabinet. Test 40/10 dual mfd run capacitor. Checked refrigerant charge. Pulled amp draws. Pulled temp split differential. Flushed out condensate drain line. Washed out condenser coil . The unit is operating at factory recommended specifications.
Went to furnance in hallway Unplugged power Removed control board Removed backing plate Attached new control board on new backing plate Removed old wiring harness Removed old inducer motor Installed new inducer motor Installed new wiring harness Rewired both pressure switches Rewired inducer motor Rewired rollout and limit switches Replaced igniter Test ran in cooling,good Test ran in heating, good Temperature rise rated 35-65 Supply air 112 Return air 71 Rise of 41,good Unit running as per manufacturer's specifications Job Complete
Blew through tub to clear Unit running as per manufacturer's specifications Checked temperature rise rated 25-55 Supply air 102 Return air 66 Rise of 36, good Job Complete
Upon arrival I checked in with Marshall Began with filter replacements (2) 20x25x1 Next cleaned out and dried the home air purifier filters Up at the Trane Heat Pump pkg unit I washed the condenser coil Checked the 45/5 dual run capacitor Pulled amp draws on all 3 mechanical components Checked refrigerant charge on both heating & cooling The unit is operating at factory recommended specifications Job Complete
Quoted Repair Installed new condensing unit for customer
Checked in with customer Removed dirty filter and changed to new one (1) 20x25x1" Set up hoses and ladder Shut off power Removed panels, checked capacitors, contactor and wiring to board Checked electrical, 241.1v high / 27.1v low Verified blower motor operation Checked evaporator coils for leaks Checked condenser fan motor for proper operation Put panels back on, washed all condenser coils Checked unit in cooling Left filter (1) 20x25x1" on porch as per customer
Checked in with customer Removed dirty filter and installed new one (1) 20x25x1" Set up hoses, washed all condenser coils Cleaned out condensate Verified blower operation and leak checked evap coli Checked all capacitors and contactor, good Verified condenser fan motor working properly Checked electrical, 241.8 v high/ 26.8 v low. Checked wiring Checked cooling operation, split temp 51.1 /79.4'F good Checked all heating and safeties Verified heating operation Service complete
Checked in with customer Removed dirty filter and replaced with new. (1) 20x30x1" Visual check on thermostat Set up hoses and washed all condenser coils Checked blower motor and leak checked evaporator coils Checked all safeties Checked and verified condensor motor and operation Cleaned condensate lines and trap Blew all leaves and dirt away from unit Tested unit in cooling , stopped at 49.3' / 76.1'F split temp Unit clean and working properly at this time Call complete Customer paid check#7006 for $220.00
performed fall maintenance Went up to package unit opened electrical and furnace cabinet Check all safety switches and wire connections to make sure we're tight High voltage 244.6 low voltage 27.1 Cleaned off and examined flame sensor and pilot igniter for cracks, rust or dirt Cleaned and blew out furnace and electrical boxes and components with brush and battery powered blower Cleaned out gas orifices for a strong gas flow Cleaned out heat exchangers with blower Checked inside heat exchangers with small camera for any cracks or compromises nothing visually wrong Tested heating operation from thermostat wires inducer motor came on followed by spark igniter then burners seconds later blower motor came on heating system operating at this moment Cleaned out condensing coils and on top of unit and around unit and roof Unit running per manufacturer specifications Job Complete
Checked in with customer Checked T-stat and set up for roof top package unit service Cleaned and blew out condenser coils, cleaned heating compartment, flame sensor, and control board Checked all safeties, verified inducer motor operation .42 amps good Checked all electrical connections accessible, checked voltage 241.6v high, 27.6 low good Verified blower motor operation, checked contactor, and run capacitors. Checked evaporator coil and pan with leak detector, no leaks found Tested unit for proper heating, unit working good Picked up and gave customer (1) 20x25x1" filter. Customer will install Unit info on file Call complete
Heating and Air Conditioning - Thermostat is not working and unit keeps turning off. Remove faulty thermostat. Replace thermostat with new non-programmable thermostat. Check condensing unit to make sure it was working with thermostat. Unit is working properly and safely in accordance with Manufacturer's specifications.
Heating and Air Conditioning - No cooling on new unit when weather is over 102 degrees outside - 3rd time with same problem. Call tech support. Check high pressure switch, check pressures, check board, test voltage across pressure switch. Find unit needs 2 state thermostat. Install new 2 stage cooling thermostat. Use common wire for second stage cooling. Test unit after rewiring. Unit moving more air on new control system thermostat. Unit is operating properly and safely in accordance with Manufacturer specifications.
Air conditioner - Condenser motor making loud noise. Piece of insulation is hitting fan blade causing noise. Remove insulation - noise lessoned. Check temperature on condenser motor housing - too high. Replace condenser motor and capacitor. Unit now running quiet and temperature is at manufacturer specifications.
Replace air conditioning condensing unit - Leak check at evaporator coil. Turn off main power at breaker box to condensing unit. Disconnect wires supplying condensing unit with voltage. Recover R22 out of old condensing unit, unsweat welds that connect to unit, loaded old unit on truck and put new condensing unit in place. Reconnect wiring to new condensing unit. Reweld piping to new condensing unit. Perform leak check on welds - no leaks. Perform triple evacuation on unit. Drop charge on unit of 7 lbs, 407C refrigerant. Suction line cold, as well as unit cooling down house.
Unit blowing air, but not cooling down house. Thermostat set at 70 degrees, but will not go below 74 degrees. Check air filter - clean. Check evaporator coil - clean. Perform leak check on evaporator coil - no leaks. Leak check on Schrader valves - high side Schrader valve is leaking. Replace Schrader valve on high side and hook up gauges to see pressures - low on R22. Add 2 lbs of R22 - house cooling. Suction line is cold/sweating - 19 degree split