Our customer in Antioch, California, requested service for their handdip ice cream freezer as it was getting too cold on one side, preventing staff from scooping easily. Our technician arrived and started inspection, and while troubleshooting spoke with our customer's facility management company. Tech was informed that both handdips were actually in line to be replaced shortly. After conferring with the onsite manager, our technician left the unit as-is to avoid additional repairs costs since a new freezer was on the way.