Overall Experience
Quality
Price
Convenience
Our Sacramento County refrigeration technician returned to a health center to investigate a potential recall on their True freezer. Upon arrival, he found the unit at expected temperature. Inspected all components, verified refrigerant pressures, and confirmed the compressor was cycling properly. Unable to find any issues with equipment at this time. Spoke with store and determined that the unit was potentially running high temp after a long stocking period, with doors left open, just prior to service call.
Performed a requested temperature sensor test for a commercial customer in Sacramento County. Our technician confirmed the equipment was running correctly with no mechanical fault. Ran comparison tests between the EMS sensor and the Smart Temp sensor, confirmed that sensors are properly calibrated but that there is no sensor located in the problem area. Coordinated with EMS to adjust setpoint in the problem area to counteract lack of sensor.
Our HVAC installation team completed the replacement of a 3 ton mini split system in Roseville, California. The old equipment was disconnected and then removed by crane, new unit lifted and mounted. Our technicians reconnected all wiring, ran new linesets, and pressure tested the system to confirm no leaks in new coils. System charged and all penetrations now sealed. New equipment online.
Additional work on HVAC controls installation.
Our Roseville, California A/C technician returned to a commercial property to complete the installation of energy controls. Completed all wiring and setup, but will need to return with updated connectors.
Our commercial Installation technicians arrived at a property in Roseville, CA, to continue work on a controls project. Our techs successfully ran EMT from the TS/Router (CAT5 wire) to the control box in the shop area. They also installed control boxes and ran reference voltage wires /CAT 5 from controls to electrical panel. Installed the TS and supply sensors. Will return to continue wiring work on next scheduled appointment.
One of our commercial customers in Roseville California had a non-operational unit that needed a new compressor. Upon arrival our tech removed the old compressor from the Trane air conditioner, welded in and recharged new compressor for RTU #4. Cycled and tested unit all repairs complete no further issues at this time.
Dispatched our commercial HVAC technician to a business in Roseville CA, to investigate two units that were not cooling properly. Checked in with management and proceeded to troubleshoot. RTU#8 was running on fan only. Confirmed all electrical components sound, found circuit #3 low on refrigerant. Also found RTU#5 lower on refrigerant, but was able to repair same day and get #5 up and running. Will need to return and complete a full leak search and repair for unit #8.
Dispatched our Roseville CA commercial technician to a grocery store, their bookkeeping area was running warm. Upon arrival, our tech inspected the commercial Carrier unit and found a pitted contactor and weak capacitor. Space is at 74 degrees, returning with parts next day to get space up and running.
A grocery store in Roseville CA reported their pizza area was too hot. Our commercial AC technician troubleshooted the system and found the evaporator coil frozen with the blower motor not running. The technician replaced a failed capacitor and retested. Blower operational again, remainder of system operational.
Dispatched our Sacramento County commercial HVAC technician to a retailer reporting issues on their stockroom unit. Upon arrival, he found RTU #8 with a M2 board not communicating. Board had lost its programming. Contacted Lennox to troubleshoot, and was able to walk system back through re-programming to bring the unit back online.
Water leak reported, arrived onsite and was unable to access space despite confirming access before arrival. Customer is required to submit permit before technician dispatch to their mall management but process had not been completed. Will return as soon as access is confirmed with management.