better than most, very through. I have noted on several occasions I need a call in advance of the service and we are closed form 12 to 1PM. Still not receiving calls and this tech (probably did not have guidance) showed up at 12:45
Response from RESSAC Climate Control:
Hi Cindy, thank you for the feedback. I'll bring the issue of advance notice to our service managers to try and prevent this problem from reoccurring on future visits.
A manufacturer in Santa Ana, CA, was scheduled for their spring air conditioning maintenance today. The site has two commercial units, and both were inspected per our standard major service checklist. Systems are newer and working well. PM complete.
Dispatched our Orange County HVAC technician to a mobile provider for approved work. Their #2 air conditioner scheduled to be replaced. Our technicians removed and disassembled the existing air handler, welding and wiring in the new AHU and testing all operations. Confirmed new system is operation and site comfortable.
Summer HVAC maintenance scheduled for a commercial customer in Huntington Beach California. All filters changed, units inspected and no deficiencies found. PM complete.
RESSAC tech arrived onsite at a home goods store in Santa Ana, California, to investigate a water leak and possible AC electrical damage. Manager pointed out fallen ceiling section with exposed insulation, stating roofer had been onsite and reported an open electrical conduit box that had shorted, burned holes in the roof, and then let in the water causing falling damage. Tech was able to locate problem area on the roof, but found it already repaired by the roofer. To help prevent water intrusion, tech sealed the junction boxes. No other issues to report, units running fine.
RESSAC HVAC tech arrived at a healthcare provider in Santa Ana, California, to inspect an air conditioner making loud noises. Traced the problem to an ICP unit down with a damaged blower housing. Tech shut down unit for safety, noted issues for quoting repairs to customer.
Service for RTU2