I've worked as a chef for 30 years and its been a long time since I've had a kitchen equipment repair service as friendly, prompt and efficient. Zach and Herve both kind, super reliable and knowledgeable. So happy to have found them.
I have a google review that goes into detail but long story short Herve really did a great job in repairing our schools convection oven and explaining what was going on and what we had to do to fix it from happening again. Will definitely call again for any future needs.
Outstanding job. Cheerful, proficient and quick!
Your staff has been very responsive. They have worked OT when necessary to ensure our equipment is ready for the coming season. I have struggled over the past few years to find a reliable source for all types of equipment repair. I truly believe my search is over!
Response from Rox Services:
We are happy to help out!
They were fantastic! Fast and professional. I had trouble finding someone to remove a gas appliance from our commercial kitchen and they helped us out. I would use them again in a heartbeat!
Response from Rox Services:
We are very grateful to help you!
Herve was a fabulous tech. He explained everything very patiently and did a superb job repairing all of our under-performing and simply malfunctioning cooling equipment. He is a total asset for Rox. So is the eponymous Roxanne who went out of her way to help us even though we are far out of her service area. She is wonderful. Thanks to both and I would recommend them to anyone in the business.
Response from Rox Services:
We are so happy to be able to help you!
We had an intermittent problem with our high temp sanitizer/dishwasher. It was difficult to trace, but after 3 comprehensive visits by Herve and support from the manufacturer, ROX Services and Herve were able to solve the problem, and now the machine works flawlessly! Thanks!
Response from Rox Services:
Thank you, we are happy to be at your service!
Hervy was very flexible and willing to work with us to repair our ovens. He communicated the problems with our oven clearly and was transparent with pricing. Thank you for the great work!⅙
Response from Rox Services:
We are truly grateful for your business!
Herve was great. He was able to come in and troubleshoot a couple of problems for us. He worked with my team and showed them some things they could do to help prevent reoccurences.
Response from Rox Services:
We are happy to be at your service!
Zach and other service tech both did an amazing job!
Response from Rox Services:
We are so grateful for your business!
So glad we discovered Rox. Alison and the other technicians who have been out are all knowledgable, friendly and do a thorough job. Looking forward to our service relationship for years to come!
Response from Rox Services:
Thank you, we are so grateful for your business!
Really appreciate the level of service from Rox, from the office interactions to the technicians that arrive on site. The best!!!
Response from Rox Services:
Thank you, we truly appreciate your business!
Came out on the same day and figured out what was wrong and started fixing.
Response from Rox Services:
Thank you, we truly appreciate your business!
Punctual, did an amazing job explaining and cleaning the ice machine.
Commercial Refrigeration Repair| replacing temperature sensors on the upright cooler.
Warehouse walk-in cooler cooler Installation | Day 1
Warehouse walk-in cooler cooler Installation | Day 1
Commercial Ice machine repair replace inlet water valve.
Commercial Kitchen Equipment Repair, troubleshooting top oven, not holding temperature.
Commercial bakery oven repair replacing pilot orifices and gas valve
Commercial Bakery Ovens Repair| replacing blower motor
Commercial refrigeration (replace electric motor belt)
Commercial Diswasher Repair| unit won't not fill up automatically, checked and cleaned supply valve
Commercial Diswasher Repair, replacing wash pump motor.
Commercial refrigeration repair. Walk in cooler repair.
Commercial Refrigeration Repair| Emergency service call, walk in freezer is not holding temperature.