The age of the system is 24 years old. The neglect of the system is not having any water conditioning for your water containment system. Customer needs an electronic leak detection. With a reroute or a re-pipe of the home. Customer has a copper water piping system underneath slab of concrete. The main problem is he has a leaky waterline underneath slab of concrete. The safety and health concerns if the customer does not address this situation, he will get water damage coming up into his home