On time and very thorough
Keith has serviced my AC in the past and when it was time to replace it he was honest with his assessment, gave me a fair price, and did excellent work.
Incredible customer service. Open and honest communication is Keith’s strong point. He never attempted to up sell anything, just presented various options along with the pros and cons of each option. Will put in long hours to make sure things are right. I had my entire system replaced and wouldn’t hesitate to call him again or recommend him to friends.
My A/C started blowing excessively through one vent only but couldn't determine the cause... Keith got back to me minutes after I left a message in the evening and helped me try to diagnose the problem but to no avail. When it appeared necessary It would require a professional visit, Keith arrived in under an hour, quickly diagnosed the situation, made the repair and offered helpful advice about how to avoid potentially costly repairs in the future. I am so pleased with the service provided and now have peace of mind that my home will be well-cooled all summer....thank you, Keith!
I was very satisfied with the service courtesy and the timely manner in which the job was completed. Would highly recommend!
As a new first time home owner, I'm learning as I go...Keith helped with this process. I had a small issue with my furnace, he came out and fixed it quickly and gave the entire unit a check up. He explained everything to me and answered all of my questions. Definitely gave me some peace of mind and helped me learn about my new home. He will be my go to guy for any HVAC issues going forward!
After an extensive on-line and phone search of companies in my area, it became apparent that some offered repair service and some offered preventive maintenance service. ServicePros provides both at a very competitive price. Keith was very personable and took the time to explain what he was doing with the furnace and tankless water heater maintenance. He also diagnosed a wiring problem with the humidifier that the original contractor had installed incorrectly. Overall I couldn't be happier with ServicePros. They will be back in the Spring for a central air checkup.
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