The crew arrived exactly at 8am as stated. They were courteous, efficient and informative. I was told the process would take about 5 hours and that's exactly how long it took. I was given the opportunity to ask where I'd like to have the tank installed and wasn't just told "this is where it's going". After the installation everything was shown to me and explained to me. All questions that I had were answered to my satisfaction. Both installers should be commended for what appears to be a job well done.