I had a small warranty item and they were very quick to schedule appointment to come out and handle the issue. It was a very pleasant experience, David called 15 minutes before he showed up just like he said he would. He then fixed the issue in a very timely fashion. This is a new home and I wish that the other venders were as responsive and professional as David at Smith & Willis.
I really appreciate the experience and professionalism that Jacob showed and his attitude to get the job done correctly --even if our builder botched the initial job. I appreciated how curteous and helpful Jacob and Jonathan were during the entire process.
Great service visit as always--very thorough. I feel confident my equipment is staying in top condition.
Absolute professionalism from the very beginning with our Sales Rep to those who came out to install the air conditioning unit. Everyone was always on time - thank you!!
The tech came out to our new home and easily diagnosed our systems problem. We can now survive those hot summer days in comfort! Thanks S&W for your speedy on time service and great communication.
Jimmie was very thorough correcting a problem that was not identified by past service technicians.
New home no a/c when moved in. Could have been out a little faster. I rated the scores because Liz made it happen quicker than expected. That would only be what needs to improve is since of urgency up front. I am in customer service and when we have a a customer with a concern we stop what we are doing and take care of them. The tech wash awesome and professional.
I really enjoy the fact that my air and heat will be serviced twice a year. My husband works in CA and it makes me feel that I have done everything possible to maintain those units.
Professionalism prompted me to sign-up for another year.
Performed Spring preventative maintenance.
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