Southwest HVAC Inc.

We know how to make you Cool & Hot

11265 wooodruff ave
Downey, CA 90241

5624254822
southwesthvac.com

Southwest HVAC Inc.

11265 wooodruff ave
Downey, CA 90241

5624254822
southwesthvac.com

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Local Reviews
for arcadia, ca

Rated 5.0 out of 5 stars based on 2 customer reviews

First Class Standards and Service

Reelsquirt from Arcadia, CA

32 days ago

Southwest HVAC is a one stop shop if you are looking for a professional organization that knows exactly what they are doing and gives you peace of mind regarding the quality of their craftsmanship. They will manage the process from beginning to end with professionals at both the senior level down to actual installers and permit obtainers. I deal with contractors as part of my profession and it was clear from the start that this company is honest, transparent and has high standards to “earn your business”. I had Southwest install a Daiken Fit inverter so I can only speak to this technology if that is what you are considering (gas furnaces and standard heat pumps were not on my radar). Estimate Process – While other HVAC vendors came to inspect my ancient HVAC system to provide a bid, Jamie from Southwest was the only one that measured the size of my house and provided me his hand drawings. Last thing they want to do is size a unit only to find out it was too large/small after the install. The bid they provided me was detailed and transparent breaking down the exact scope and cost. That level of transparency allowed me to remove an item from their bid that I didn’t want and gave me comfort that I knew exactly what I was signing up for on the contract. Their overall pricing was within reason compared to other competitors. The vendor told me it would take about +/- 3 days and they delivered on that timeline. This vendor makes every effort to understand your expectations and I really appreciated that because it prevents miscommunication and sets the bar for what they must do to exceed those expectations (which they did). Installation – On the start date of the job, the Project Manager showed up along with the crew chief to make sure several of my unique requests on the contract were relayed down the chain to the installers. I was even fortunate to have Julio, the General Manager, come for the kickoff. At one point after surveying the electric panel, Julio offered me two options to run the new power feed from the garage to the attic. The 1st option was the simple way but not aesthetically pleasing while the 2nd option was complex as it hid all the conduit away from plain view. I ultimately chose the simple way due to easier long term maintenance but the fact that Southwest HVAC would even give me the option to choose speaks volume about their transparency. In Julio’s words, offering me this option was not about what was easy for Southwest but about keeping the customer happy with the project’s end result. The installation crew also did an excellent job of cleaning up the interior of the house at the end of each day. Daiken Fit – While it has only been two weeks since the install, the unit is performing as expected and the thermostat control panel is first class. Besides performing standard temperature control, this panel also allows me to turn off the Wifi (reduce EMF), measure indoor air quality and schedule the fan for standard air circulation. Permit – Post installation, your project will need to pass Southwest’s duct install with a HERS test (CA requires +95% efficiency) before the city pass the system install for permit signoff. I talked to the HERS tester who has been performing independent testing for years. He told me he has never failed a Southwest duct install, even for a vendor as large as them. If every contractor ran the same process and applied the same standards as Southwest HVAC, the home improvement and maintenance process would be so much more pleasant.