Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Yousef is an asset to supreme air. Very friendly and helpful. Supreme air is lucky to have him.
Overall Experience
Quality
Price
Convenience
I love Youseff. He is very polite helpful and seems to know his job. The only improvement would be to please turn out lights and close doors and garage doors behind your exit. Marsha Hall
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Replace bottom elements
Replace bottom element of water heater. Customer refused to pay evaluation fee and refused to sign estimate due to rheem telling customer it would be free. We didn’t install the unit so we’re not responsible for damage that was done to water heater. Customer is waiting for word from rheem weather or not the charge will be covered. Customer thought we were replacing the element for the evaluation fee.
Customer recently replaced the air filters for each unit. I checked the electrical wiring and electrical systems, including the auxiliary heat strips and all are within specification. I operated the units on second stage heating mode and measured heat of extraction for each unit which is right at 50,000 btu/hr which is slightly better than printed data. I pressurized each ground loop to 65psi. Both units are operating normal. I gave the customer an estimate to install a humidifier on unit #2, which serves the downstairs area. I also noticed that neither electrical panel has any form of surge protection and highly recommended adding whole house surge protectors to each of the 2 main electrical panels.
On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections inspected water pressure,coil,cap,Contactor,filter,unit operating normal
Fall pm 10/17/19 on arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filters and replaced units operating normal at this time.
When I arrived I checked furnace and filter and sure it as in correctly with arrow showing towards unit. This furnace has two places to install filter all ok. Customer sign up for membership for one year and would like for us to come back out 10/03/19 & 12/3/19
Up on arrival found system low on charge, put one pound of 410A , unit operating normal at this time. Customer declined leak check and repair. We recommended to replace system.
Service call on 08/13/19 On arrival set units to call for cooling checked condenser unit outdoor found error codes on comfort alert #1 long running compressor checked electrical connections checked voltage and amps checked compressor capacitor checked coil reset the unit from mean breaker tested checked amps for compressor checked pressure and temp and they are ideal indicating zero leaks measured subcooling and superheat measured supply and return air temp stayed for 30 minutes unit operating normal at this time. Collected $105.40 for diagnostic fee and $50.15 for dispatch fee total $155.55 On C.C
I replaced both loop pumps on the unit that serves the upstairs. Both pumps were locked up. Tested the unit for normal operation. I replaced the EZ trap on the main level unit. It was leaking at a joint that could not be glued again. Unit operating normal. I let the customer know that I was finished and that they could turn the unit back on to cooling.
Replaced blower motor that was constantly shutting system off with error 41 with new motor. Tested system by cycling at thermostat and took amp readings on motor. New motor functioning properly.
