Routine maintenance call for a well-functioning system coincided with a system component failure - it happens. System was left in functioning but less-then-optimal state - which was OK for short time. The next day I needed another visit from the techs to make changes to the temporary set-up - technician was sent very quickly and configured adequate temporary set-up while we waited on new circuit board. Supreme ALMOST loses a star as the wait-time was over a week... (I think they might have forgot about me ;-) ). But when I pinged them - service tech was sent first thing the next morning with the part and did a great job returning my system to 100% operational status. Mistakes happen - it is how they are handled by the service provided that makes the difference. Rapid response - Supreme has been great... though I have received the "...they will be there between 8 and 12..." - that too ALMOST loses a star. They gain it back by sending a picture of the tech before he arrives and actually calling homeowner while tech is still 45 minutes away. Seems simple but not many service providers can manage to do that. Good job Supreme!
Explore to find leak , leak on drain line 1 1/2 copper drain line
Hybrid water heater. Also connect de-super heater line and reconnect to existing copper. Ran new lines for to the side outlets of hybrid water heater.
On arrival found removed defective vs pump and installed new one ,tested system operation.unit operating normal Also helped plumber to install new water heater.
Replace variable speed loop pump. I took the vs pump out of the circuit so that the unit operates with the fixed speed pump only but it does operate and will not generate these faults that turn the unit off. Customer approved the repair and paid half. I completed a parts order form and a customer follow up form. Unit operating now but not at full capacity.
Fall pm on 11/05/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked air filter checked blower motor checked coil checked compressor capacitor checked EWP and LWP also water temp checked all other electrical connections tested unit operating normal at this time. Highly recommended duct cleaning uv lights installation and single or hole house surge protector needs to be installed to avoid future problems.
Auger toilet pulled rag out tested all working properly