Routine maintenance call for a well-functioning system coincided with a system component failure - it happens. System was left in functioning but less-then-optimal state - which was OK for short time. The next day I needed another visit from the techs to make changes to the temporary set-up - technician was sent very quickly and configured adequate temporary set-up while we waited on new circuit board. Supreme ALMOST loses a star as the wait-time was over a week... (I think they might have forgot about me ;-) ). But when I pinged them - service tech was sent first thing the next morning with the part and did a great job returning my system to 100% operational status. Mistakes happen - it is how they are handled by the service provided that makes the difference. Rapid response - Supreme has been great... though I have received the "...they will be there between 8 and 12..." - that too ALMOST loses a star. They gain it back by sending a picture of the tech before he arrives and actually calling homeowner while tech is still 45 minutes away. Seems simple but not many service providers can manage to do that. Good job Supreme!
