2 y.o Clients called us out today due to water draining out of side of home. Usually an indication of a primary condensation line backing up. Another company had installed system and client refuses to have them come out to fix issue. After opening attic access, found flue pipe completely disconnected from furnace. Explained to clients this was a major health and safety issue. Does not look like previous company tried to screw in flue pipe. Vinyl tubing underneath sink with a major kink. Blew out line with nitrogen tank. Water is still finding its way into secondary drain pan. Found water leaking into secondary drain pan, indication of a crack in primary drain pan. Systems have multiple code violations. Manager will write up repair list and email to client. Thompson reserves the right to disqualify itself if repairs cannot be guaranteed. Thank you for trusting Thompson with your heating, cooling and plumbing needs.