Ty spent a lot of time explaining our air conditioning and furnace filters and maintenance. He did a good job checking and installing the filters. He was quite thorough.
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Ramon explained everything very clearly. He and his fellow employee did a great job installing our whole house water filter and reverse osmosis.
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He was an excellent technician. He explained everything very thoroughly. We give him high ratings.
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Ramon Escalante came to clear out a kitchen drain that was badly clogged and pouring outside on the sidewalk. I had to leave and said we'd have to re-schedule, but he replied that he did not need to enter the house and could do the repair while I was out. It's working beautifully now and I appreciate his creativity and skill.
Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Thompson plumbing presented two estimates for a toilet replacement in the upstairs master bathroom. Customer will go over both estimates and toilet review’s. She will call us to schedule after her decision is made. Thompson plumbing would been to find toilet and order before scheduling install.
Thompson plumbing ran 1/4” snake from outside kitchen clean out. Ran cable 25 feet. Cleared stoppage. Ran water to test. Kitchen sink drains fine for now. Thompson plumbing recommended video inspection. Spoke directly with homeowner 30 day warranty Payment by credit card Recommended video inspection Pictures attached
Performed the heating maintenance on a four year old and 8 year old heat pump. Systems are operating within specifications and my only recommendations at this point would be a chemical coil cleaning of both the outdoor unit coils.
Gave estimate to replace a heater and order parts
Remove and replace the existing gas valve and clean the thermopile. After making the repairs I also noticed the thermostat was malfunctioning. I was able to fix it for now but would recommend replacing it before it fails.
Las trip out here I performed a gas valve inspection as SDGE confirmed a gas leak at the gas valve. Confirmed the gas valve leak and left estimates for repair or replacement. Today in confirmed everything was left as was last trip ( gas shut off) and went over the estimates again.
Performed the cooling maintenance on two four yr old systems. Upstairs unit is tripping the breaker over time, diagnosis showed the breaker was over heating and shutting off. I don’t carry those types of breakers so I recommended her electrician to make the repair.
Thompson plumbing replaced 6 stage reverse osmosis system under kitchen sink. Replaced Halo 5 whole house water conditioning system. Turned water back on. Checked for leaks. No leaks found. Flushed out filter and water lines. Cleaned up work area. Took pictures. Collected payment. Pictures attached. 2 year warranty on halo 5 1 year warranty on RO system Spoke directly with homeowner No recommendation Pictures attached No need for follow up Payment by credit card
Replaced weak dual run caps under warranty on both systems and replaced a shrader core on the 4 ton unit
Thompson plumbing performed SPP inspection. Thompson plumbing presented several estimates to homeowner for miscellaneous plumbing and drain services. Customer will schedule when ready to start work. No service charge No warranty Pictures attached Spoke directly with homeowner Recommended several tasks Follow up with customer in 1 week
Low voltage wire outside was cut in half. Repaired wire and tested. Filter was extremely dirty, replaced 20x25 filter
Condensation pump installed and discharged in the laundry drain
Kitchen drain is backed up. Has cast iron clean out outside under kitchen window. Thompson plumbing ran 1/2” cable 30’ down outside cast iron clean out. Cleared kitchen stoppage. Ran water for 10 min to test. Kitchen sink drains fine for now. No warranty due to old cast iron pipes. Cleaned up work area. Took pictures. Customer was not home during work. She will send check in the mail or pay the office directly over the phone per customer. No warranty Spoke directly with homeowner No payment received No recommendation Please fallow up for payment Pictures attached
Arrived for planned maintenance. Upon arrival found the following: Found dual run capacitor to be out of tolerance. Replaced capacitor. Also found both drains to have algae build up. Blew out both drains as well as added algaecide to each drain pan to reduce algae growth.