Complete evaluation of the duct system. After inspection I found the duct work compromised. All of the outer jackets have been torn away exposing the insulation inside the duct and the inner liner which the air travels through. Some ducts are kinked due to them being hung improperly. The ducts are also not sealed. This is a 7-8 drop system with a free air return. The attic is huge. No new supply plenum is needed as what is there is fine. I talked with Bailey and she said she will get with Kip to see if we can approve the job as we typically do not install duct work in the heat of the summer. The office will reach out first thing Friday morning to update the customer. If the install is approved we will need a comfort advisor to come out asap Friday to provide an estimate on the duct replacement. If the duct job is approved the service call fee will be credited back. All pictures are uploaded. Thank you for choosing Total Air!