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Fast! A/C was up and running within three hours of me calling them.
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I was able to call Total Air up in the morning and with in about three hours, the technician was on site . Problem was resolved within one hour.
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Very prompt in identifying issue. Ordered parts. Installed following week. Great customer service. Timely and courteous!
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I highly recommend Total Air as a company! From the moment we spoke to Sherri in the office, she was incredibly informative, helpful, and took her time to explain all the different options available to us as customers and what to expect from their service. Total Care was punctual, and Nicholas was exceptionally professional and knowledgeable. He took his time to ensure that our issues were resolved efficiently and to the highest quality standards. We will definitely be using Total Air again in the future!
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My ac wasnt working , I called first thing in the am and someone was To my house within two hours.
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I decided to use Total Air for their 20+ years of local business. The services are detailed and complete. I have joined their yearly service program.
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My technician, Michael, was vey efficient and friendly.
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No! transparency. Of The secret agent or technician that came out my home he was not a personable individual however he did try sell me a motor for 2,0000 and a coil cleaning for 1,000.00. What was interesting while he talked on the phone with his organization in an attempt to get a replacement motor, I moved closer to him to hear what the office person was saying, he immediately walked to the street as if he was a secret agent on a mission, in an attempt to hide or mask what the other person was saying on the phone, which is a tail tail sign in any business of shady practices is a foot “no transparency”. it made me wonder what was being said to cause him to be so adamant of preventing me to hear the conversation. I would never recommend this company to anyone. Also just to come out was 89.99. Most other a/c repair shops charge 69.99-79.99.
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The technician who service my AC unit. Today was very competent. He was quick and efficient and very personable. He gave an honest evaluation of my unit and recommended only repairs that were necessary.
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Remove old Pioneer system and seal the hole with spray foam. Pull wire from electrical panel 10ft. Install New Mitsubishi One Ton Mini Split. Install new Wall Mounted bracket. Run new copper lineset. System comes with twelve year parts and one year of labor warranty Installed 12,000 BTU Mitsubishi mini split wall hung condensing unit to match existing unit next to it. Ran brand new electrical number eight wire from breaker panel to disconnect from disconnect to unit mounted air handler head in new desired location. System held pressure over 400 PIG and vacuum below 500 µm started system up and charged to factory. Ensure drains were draining and walked to customer through the installation. Customer is satisfied balance has been collected. Job is inspection ready.
Consultation Code: ENGXW4JME EQUIPMENT BUNDLE IN SYSTEM 1 AHRI#: 214568766 | CC: 28400 AHRI#: 214568766 | CC: 28400 | SEER2: 14.3 | EER2: 9 | HSPF2: 7.5 Ruud | Condenser | RP14AY30AJ2NA | Ruud, Endeavor Line Achiever Series, 2.50 Ton, Heat Pump | Quantity: 1 Ruud | Fan Coil | RH2TY3617STANNJ | Ruud, Endeavor Line, 3 Ton, Air Handler | Quantity: 1 ACCESSORIES IN SYSTEM 1 Other | Thermostats | CUSTOM-B6DQGG | honeywell T6 pro | Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 Adjustable Stand | Quantity: 1 Complete system start up | Quantity: 1 Condenser Installation Kit Includes: equipment pad, whip, locking caps | Quantity: 1 Filter Housing 1" or 2" | Quantity: 1 Install float switches | Quantity: 1 MAINTAIN CLEAN WORK AREA: We will remove and dispose all excess materials and job debris. Old units will be recycled when possible, drop cloths to protect flooring | Quantity: 1 Miscellaneous | Quantity: 1 Remove existing equipment from the premises | Quantity: 1
Condensate Pump Install Checked airflow and found high static pressure. Adjusted fan speed through the cool cloud app and on the board to get CFM at about 1200. After looking over the duck job and size of units we noticed we need to send a bit more air. Planning on doing this by sending more air to the 3 non master bedrooms. Inside unit is 5 ton, outside is a 4 ton. Will reach out to the customer as soon as possible
Consultation Code: ENGMLLTR5 EQUIPMENT BUNDLE IN SYSTEM 1 AHRI#: 215214913 | CC: 22400 AHRI#: 215214913 | CC: 22400 | SEER2: 14.5 | EER2: 11.7 Amana | Condenser | ALXS4NA2410 | Amana, Energy-Efficient R-32 Split System, 2.00 Ton, Air Conditioner | Quantity: 1 Amana | Fan Coil | AWST24SU1305 | Amana, Energy Efficient Air Handlers, 2.00 Ton, Air Handler | Quantity: 1 ACCESSORIES IN SYSTEM 1 Other | Thermostats | CUSTOM-B6DQGG | honeywell T6 pro | Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 Complete system start up | Quantity: 1 Condenser Installation Kit Includes: equipment pad, whip, locking caps | Quantity: 1 Install float switches | Quantity: 1 MAINTAIN CLEAN WORK AREA: We will remove and dispose all excess materials and job debris. Old units will be recycled when possible, drop cloths to protect flooring | Quantity: 1 Remove existing equipment from the premises | Quantity: 1 Ten Year Parts & One Year Labor warranty | Quantity: 1 Install 2 ton Amana straig
Isolation Leak Search Pump down system Isolate each componet Fill with nitrogen to locate leak. We found that’s the indoor coil has a leak due to having only 50psi. Everything else held at 300psi which is what they were all pressurized to. Informed customer that a warranty coil will be ordered and he will be notified for an availability to get it installed. Below are the pressure reading for each closed system tested. Coil 54 psi Liquid line 300 psi Suction line 320 PSI Condenser 290 PSI
Called out today due to no cooling. Upon arrival I found that the system was frozen. Went to the attic and found the return plenum hanging by tape. Hot attic air is entering the air handler and causing excessive condensation. Emergency pan is rusting out due to this problem reoccurring. Install team will return tomorrow to replace plenum and seal system. We will clean the evaporator coil during the process. Thank you for choosing Total Air While on site removed old return Plenum built new return plenum with heat shield in mechanical fasteners and hung properly reattach existing return ducks built return boot cleaned indoor evaporator coil in place flush drain pan re-glued drain air handler due to it not being glued vacuumed out secondary pan added P-trap outside on drain line started system up and insured system was operating factory spec, and draining properly. Customer satisfied balance has been collected.
Performed tune up on 2 units.Checked all major components: Freon levels compressor , fan motor , capacitor, temperature split, static pressure,rinsed condenser coil, flushed drain line , checked filters . Based on readings capacitor on unit 1 is reading 21 uf out of 40 uf which it should be only 5% less than the rated value . This means that capacitor is going bad and need to be replaced . Other than that everything is operating as designed. Custo,ear agreed to go ahead and replace capacitor
The main supply duct has a hole in the insulation and was dripping into the ceiling. Recommended duct replacement but customer is about to tear down the house because was flooded. She wanted just to patch for now . Patched the hole with duct insulation provided by customer. . Customer want a quote to close the ceiling with duct sheets.
Warranty Thermostat New thermostat was installed Flushed drain line Two pure air were installed System are runing and operating at this time
Upon arrival found 4 error codes on the thermostat. Get on the phone with tech support and troubleshoot the system . Found out that outdoor control board is bad and need to be replaced. Authorization number from Trane to order the part is 08352072. We need to come back with a new board and replace it.
Cold out today because unit wasn’t cooling Upon further evaluation, I found a tiny bit of water in the float switch. I was able to clear the water and clear the drain line. The drain line wasn’t even backed up. It was completely clear and I flushed a bunch of hot water down there to be safe. After I cleared the water, the unit still wouldn’t kick on, and I thought one of the float switches was bad. I bypassed them and the unit still didn’t come on. I managed to get the unit to come back on. I had to replace one of the flow switches because I had cut the wire. I blew a fuse at one point replaced the fuse. Unit is up and operating at this time in the drain line is completely clear.
The condenser pump was leaking water as it was pumping. A new pump was installed and Armaflex was added to the drain line. System runing and operating at this time
The low voltage cable was damaged in the roof and this caused the fuse to blow. The cable was replaced and now everything works fine. System running and operating at this time
Completed full maintenance on a package unit Checked all wiring and components Tested refrigerant levels, and temperature Tested capacitor Tested fan and compressor amps Hose down condenser coil Vacuum and flush condensate line Sprayed Evap coil with cleaner and hose it down Checked filter’s Unit is up and operating at this time Unit has about a 26° temperature split. Unit has no super heat and an OK sub cooling. This is gonna allow liquid. Refrigerant to damage that compressor overtime. It is not the coils being dirty or plugged filters that is causing it so I recommend getting a service call so someone can check it out and diagnose it further. Unit is operating great right now but overtime that compressor is going to get damaged. All electrical components are still good. Just give us a call if you want to schedule a service call. If a service call does happen have the tech call me for any questions.
All condenser sensors were replaced System running and operating at this time