This is not the person that came to do the work.
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Josh and Nate were excellent. Both knowledgeable and thoughtful. Did a great job. Would recommend ur company and the two of them. Thanks for a job well done.
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I am a 1st time customer. I live in Davenport FL and had received noticed that the ac was not working properly in a home I recently inherited. I booked an appt online, and received a phone call within 2 hrs to confirm and discuss the problem. The young lady who called was very helpful, and upon learning that I was coming from out of town - told me that they would work within the time frame I had requested. Technician Jess was just the best. She explained the problem and the solution within 15 minutes, and patiently looked at pictures of my dogs. ( I forced her, after she mentioned hers! ) Believe me - to make an air conditioning problem into such a positive experience - You guys are really good! I'll spread the word!!!
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Arionna was a pleasure to deal with. Friendly, efficient, and explained what's going on in a way that I understood. Want her for my maintenance should I need it again.
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Issue cannot be fixed right now, but serviceman was excellent
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Johnathan always does a great job. He's definitely an asset to Total Air.
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I was impressed with Casey and his assistant. They worked very hard and were well versed on the unit.
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Casey was excellent! He was respectful and hardworking and took pride in doing the job right.
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Customer drain line and secondary pan was filled with water. I cleared the water out of the pan and flushed the drain line. Customer also signed up for the standard membership.
Upon arrival system was off. No power to the thermostat. Customer has a membership with Best Buy where he pays $300 a year to have free installation when he purchases items like thermostats. The gentleman came out and turned off the breaker for the AC at the main panel but not the breaker for the heat. When he tried to remove the thermostat and put the new thermostat on and touch the wires and caused the three amp fuse to fail in the air handler. There is a separate estimate that was X’d by the homeowner For the amount of money agreed to be paid upon by Best Buy. I also texted the same information to the gentleman at Best Buy and confirmed the email to send over the estimate to to be paid for. I suggest that the homeowner gets on a maintenance plan allows us to come in and test the equipment couple times a year, clean everything and take advantage of the benefits that come along with the maintenance plan and the customer agreed.. This estimate is to start the senior maintenance plan.
Customer sucked out drain line prior to arrival. I still performed an evaluation of the overall system and the system is running well.
Tear out air handler in attic take down wooden trim to get new air handler in attic new hanging kit mechanically fastened heat shield to plenums and unit mastic and tape glue plenums to unit flush copper and drain lines. Hook up, high-voltage and low-voltage to new air handler, in-line flow switch and new pan flow switch new drain pan hook up drain lines, new pad outside new condenser on top Linux Allied 2 ton hook up copper new high-voltage whip low-voltage new thermostat new breakers stickers were needed. Pictures of all work completed nitrogen test 400 psi copper line set for 20 minutes. Vacuum down to 500 µm start up charge to factory specs unit is cooling to factory specs 20° split system checked in cool and heat modes. Job is complete. Customer is happy. She wants to speak with her husband about getting surge protectors at both units per Josh W and UV light at air handler per Josh W.
Arrived at customers house for system inspection. On arrival customer showed me to ductless split system. Customer informed me system in bedroom was leaking. Went to bedroom and saw system dripping from face of unit. Fan wheel is extremely dirty. Customer is convinced this is a drain line problem. Informed customer we will vacuum out drain lines, but this may not solve the problem. Due to the condition of the fan I am convinced I cannot send another cold air which is making the unit itself colder than it should be. This can make it possible for water vapor to condense on the cold face of the unit And drip down. Vacuumed out condensate lines and did not pull out much debris. Both units are creating proper delta. T. Both unit should definitely have the fan wheel clean. Customers are concerned at a vibration they have been hearing since install. Rubber pads underneath front of unit looked very worn down. Replaced with new rubber pads. Had customers listen inside for sound and customers d
Completed inspection of equipment. Checked pressures, amp draw and capacitance. Visually inspected outside coil. Visually inspected interior coil and flushed drain line. Checked temperature differential and amp draw on inside unit. Also visually inspected attic space and ductwork. All duct is hung correctly and the insulation levels are within suggested height. After doing an inspection of the equipment today it is found that it is a little bit low on refrigerant and the capacitor is out of range. That’s a 2020 system which still has warranty for this new homeowner. Below is an estimate to have the work completed today as well as the maintenance option included. Customer excepted estimate. Added 1 pound of refrigerant and changed warranty capacitor. System is on cooling properly at this time with a 22° temperature differential.
Completed annual maintenance on both train and Goodman units. Checked pressures, amp draw and capacitance and noticed a couple of issues and brought them to the attention of the homeowner. Checked indoor fan amps heater amps and flushed both condensate lines. No evidence on the indoor unit standing out as having any issues. While doing the maintenance I found that the original 2011 capacitor has finally run itself out of range. I also found a burned and pitted contactor which is not safe to continue to allow to run in the condition that it’s in. The immediate need would be to have both of these parts replaced. Both of these parts are on the 2011 Trane unit. Also while doing the maintenance I found the Goodman system to be a little bit low on refrigerant. It currently only has a 15° temperature differential. The pressures indicate that it is a little bit low. I am guessing between a pound to 2 pounds at most. Below is an estimate to have the immediate needs taken care of. It is always
Upon arrival customer told me the unit was freezing up I will not shut off. Customer did shut off the breaker to get the unit fall out. Turn the unit on and put my gauges on the system and were super low on Freon. Recommend doing a leak search and customer denied. Comfort advisor scheduled 9/27/23
Performed preventative maintenance tune up. Checked blower motor operation and inspected evaporator coil condition. The evaporator coil is clean and free of debris. The germicidal uvc light is dim at needs to be replaced to keep biological growth in air handler clean and fresh. Checked thermostat calibration and filter location. Customer has replaced filter. Checked refrigerant levels and check test start up components. The outside condenser unit has many control boards that is recommended to have surge protector on condenser unit. Tested the capacitor and the capacitor is weak and needs to be replaced. Checked refrigerant levels and check coil condition. The unit is running properly and cooling well. Customer has approved for new germicidal uvc light bulb replacement and warranty run capacitor. Unit running and cooling properly. Thank you for choosing Total Air.
Upon arrival, customer advise that she needed to partake in a zoom call that would run roughly 2 hours. She approved for me to proceed with the maintenance and email the summary upon completion as she would not be available to go over. I performed a Maintenance tuneup to include rinsing the outdoor coil, inspecting the indoor coil, checking all electrical components, flushing the drain line, and checking the refrigerant level. The system is low on refrigerant by about 2-3 lbs. the evaporator coil and blower wheel is heavily impacted and the coil is rusted. I have provided customer with and
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter Flushed drain,line with solvent and hot water. Vacuumed drain line clear from outside port. Measured the temperature drop across the coil. Outside I removed the fan from the condenser and cleaned the coil from the inside out. Checked refrigerant pressures. Equipment is operating properly at this time. This is the last visit on this years maintenance agreement. Renewed preventative maintenance plan. Thank you for always choosing Total Air! Renewal
Upon arrival customer told me that the air in the house has a musty smell to it. Took all doors off air handler and found bio growth growing on the primary drain and the wires of the blower. talk to customer about cleaning the air handler and wiping it down they get all bacteria from the unit and installed a pure air X which is a germicidal UV light. Customer agreed on work so I installed and cleaned out the air handler. After doing my investigation as well I found three supply ducts with holes in them from mouses. Talked to customer and gave her a price on replacing the three supply ducts. And gave customer quote to replace them. Do not recommend only replacing three I do recommend replacing all ductwork because it is in bad shape. Comfort adviser scheduled to come out 9/27/23 to give a quote on replacing all ductwork and supply and return Plenum. Recommend re-insulation the suction line and the condensate line with new insulation because mouses ate that as well in the attic Recom
Upon arrival to second opinion, I was shown to a horizontal split system located in the attic. The homeowner originally stated that another company had came out to address water issues due to a clogged drain line. The last company had stated that the supply and return ducts we’re fully saturated with water due to float switch, not being energized when the system clogged up with water. Tested float safety ensured it was working properly. Verify that the return and supply ducks were just damp At this time. I recommend it to the homeowner that he doesn’t run the unit for as long as possible and just run the fan to help evaporate any water that still left in the ducts. The other issue the homeowner stated was that the system with periodically shut off at the thermostat due to the primary float safety, being energized, and cutting power to the unit. He said he noticed that it was shut off periodically and then come back on which means we have a slow drainage issue. Added drain, solve
Customer concerned about unit not cooling properly. Customer has mentioned the unit will stop cooling randomly. Checked thermostat calibration and filter location. Customer needs to clean and rinse filter. I have placed an estimate for polarized media air cleaner to have unit breathe properly and cooling well. Checked safety float switch and inspected drain line. Drain line is clean and float switch is dry and working properly. Checked outside condenser unit and located the drain line trap in not position correctly. Adjust the drain line outside and checked drain line operation. Unit is draining properly. Checked refrigerant levels and check test start up components. The capacitor in the condenser unit is weak and recommended to have new turbo capacitor with 5 yr warranty to keep unit cooling properly. Customer has declined services at this time. Collected payment. Thank you for choosing Total Air.
Upon inspection of the drain and installation of the mini split, I found that where the copper line set and the drain have been cemented into the wall, it has not been completely sealed properly allowing water to get in from outside. It is also apparent that there is a hole in the top of the plastic drain line that needs to be sealed. This is allowing street dust and debris to get into the condensate line causing it to back up and flow back through the Primary pan and drip into the home. Below is an estimate to have these corrections made today. There is a discount with the maintenance membership plan. Called and spoke with homeowner and she excepted the charges. Sent her pictures via text as well as communicated through text and phone call. He gave me permission to charge the credit card on file after confirming with her the last four digits of that card.She authorized me squiggling/X-ing for her signature.