From service, sales to the install guys, It was a pleasure dealing with everybody at Total Air, they were professional, showed up on time and the quality of the work was top notch, definitely would recommend.
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Jason Dorris is, without question, the best possible representative for your company. He is knowledgeable, personable and courteous. It was a pleasure to do business with him. Hope all your employees are as fine as Jason.
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Knowledgeable and thorough service. I am a new customer but was impressed with my first experience.
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My AC went out on a hot June day. Brayden came out ahead of schedule and had it up and running in no time! Amazing service and cost less than I expected - thank you again so much!!
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Very respectful-felt very comfortable Answered all my questions precise. No dirty greasy cloths.. very neat and clean!
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He gave me different options and explained everything .
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Tony was prompt and professional. Explained options clearly and provided professional feedback.
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ECM motor failure, recommend replacement under warranty client has agreed. Recommend maintenance agreement client has agreed. Office to source ECM motor and contact homeowner for installation date.
Technician removed 6.2 pounds of 410 a, installed new filter dryer. Upon disassembly of air handler to change out TXV found TXB sensing bulb inaccessible along with bypass. Plastic condensation pan for multi position within 1/2 inch of braze spot. Cannot Brazil without melting pan and weakening aluminum coil. Informed office, office to source new coil with txv installed then tech can return and install. Client informed of price adjustment required. Ah is being used as fan only currently. Installed new TXV along with new coil, reattached existing condensation lines, reinstalled safety switch, factory charge system with 5.6 pounds of 410 A, system is at the current factory recommended sub cooling of 11°. This unit is operational at this time.
Required Repairs: These are the minimum services required to get your system running today and does not include any recommended actions that I noticed. Cycled and inspected equipment. Found system low on R22. Customer declined repair and requested quote to replace. Left system in same condition. Scheduled free estimate tomorrow 12-2. Will need a extension ladder to access condenser, 2nd story roof. Recommend: new equipment due to cost of repair, age, and overall condition of equipment.
System not cooling due to failed capacitor. Replaced capacitor and unit running correctly at this time.
Required Repairs: These are the minimum services required to get your system running today and does not include any recommended actions that I noticed. Cycled and inspected equipment. Found dual capacitor failed. Installed a new warranty dual capacitor 45+5. Left system in good working order. Customer declined maintenance agreement at this time. Recommend: maintenance agreement
Condensate drain clogged technician adjusted pitch and hit condensate drain with 450 psi along with using shop vac to clear out debris and water. Condensation coming out clear now this unit is operational at this time
Required Repairs: These are the minimum services required to get your system running today and does not include any recommended actions that I noticed. Cycled and inspected equipment. Found thermostat intermittently failing. Left system in same condition. Recommend: new thermostat
Capacitor had failed technician replaced capacitor.
Customers unit was off due to a tripped breaker. While I was there I found that a 40/5 mfd capacitor under warranty was reading lower then spec. Recommended replacement while I was there
Old r22 Rheem system lost 8lbs. Signs of electrical damage on system. Tech recommends replacement. Recommend duct assessment by Cory.
Completed full system tune up. Checked all amperages, volts, and pressures on system. Customer still dealing with drain line upstairs backing up we finally found where it drains outside. I poured a quarter of a gallon of drain solvent down the upstairs unit and flushed it with water and sucked it out in the outdoor pvc if customer continues to have issues we may need to redesign the drain line. I also replaced a failing capacitor on the upstairs unit that I found. Both units are operational at this time.
Recommended Repairs: This includes the minimum required repair to get your system running today and recommended service items that I noticed also need attention. I am able to complete these tasks today at a discounted rate, shown below. Cycled and inspected equipment. Found filters impacted, dual capacitor weak, contactor pitted, and immediate duct work contaminated with bio growth. Sanitized immediate duct work and installed a new pure air x to eliminate and prevent bio growth. Installed a new dual capacitor, and contactor. Customer had impacted filters in returns and at air handler. Removed 20x20x4 filter at unit and installed (3) 12x12x1 and (1) 16x20x1 in returns. Due to bio growth in duct work customer would like to get a free quote to replace ductwork. Scheduled free estimate Monday 11-1 p.m. customer has been informed we cannot complete ductwork until winter season. Recommend: new ductwork
Condenser Control board self diagnostic LED display has failed, technician engaged charge mode in tstat And found system low on refrigerant. Recommend replacement of condenser control board recommend leak check for full system recommend adding refrigerant of an unknown amount not to exceed 10 pounds. This is the upstairs unit.
The Goodman split system was not cooling yesterday due to a loose low-voltage wire connection at thermostat repaired wire connection clear drain line checked pressures caps temps etc. system is in good working order at this time signed customer up for a routine maintenance membership.
Recommended Repairs: This includes the minimum required repair to get your system running today and recommended service items that I noticed also need attention. I am able to complete these tasks today at a discounted rate, shown below. Cycled and inspected equipment. Found drain line restricted, dual capacitor weak, and contactor pitted.