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Brian was on time knowledgeable and understanding of problem thanks
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Excellent service from Total Air once again! On time...honest ...knowledgable techs that are always polite and professional.
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Overall Experience
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On time, effectively assessed what needed to be done Answered all my questions Provided options and pricing Solved my issue and educated me on what I need to do to maintain my AC Thanks for the excellent service!
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We had a complete HVAC system replaced including all of the duct work in the house. we had a high efficiency Amana system installed. Great choice! A significant undertaking which was handled from sale to finish by professionals. Sales (Bill) was knowledgeable and easy to work with. Everything promised was completed. Technicians Javier, Carlos, Nate and supervisor Jason were polite, cleaned up every day and took excellent care of our house.
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We’ve been customers since we moved to FL four years ago. We have our routine service done with Total Air, repairs, and even the moving of equipment during remodeling and construction. We always feel that we’ve gotten great service, a fair price that is well explained, with easy scheduling, and very nice and efficient technicians. Great job!
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15 year old trane straight cool system. Poor overal condition. Upon arrival found that the control board is damaged, has power in but no out to the heater contactor low voltage coil. Recommend replacing the board and continue trouble shooting if needed. Noticed that the coil is heavily impacted and abundance of biological growth is present. Recommend clean coil in place and install Elite UV system to keep it clean. Also found a weak dual run capacitor and fan motor is over amping. Note: Customer is interested on having Bill over and give her a quote on a new system. She wants to have all the options laid out new vs repairs. ***To schedule Bill call customer Monday at 12:50 PM is her lunch time.***
Both of the systems have no heat. There are two Savant thermostats that we’re put in last June by a control company. I looked up online to see how to program. They’re wired correctly. Seems like the control company needs to program the stats. Ron has a service agreement on two systems with us.
I performed a maintenance. I checked pressures, electrical components and flushed drain line with cleaner. The start capacitor is starting to get weak ( buy time) . I noticed the contractor was replaced. I recommend on installing a surge protector to protect the compressor/ components from surges. I installed the surge protector. The air handler has biological growth. This will create breakdowns and lack efficiency. I recommend a uv light which prevents growth and clean air. I put a quote together on the different options. Let us know if you will like to move forward..I left the system in good working order..
Completed precision tune up. Most of the condenser hurricane straps are still attached. There was 3 of them that broke off and I was able to use the existing straps to reattach them. I recommended replacing the system due to age, wear and tear, rust and very poor efficiency. The house is already been sold, they just wanted the tune up. I was unable to get a picture of the evaporator coil due to it’s a furnace and I would have to take apart the flue pipe and coil box.
Installed the electronic air filter.
I cycled the system for auxiliary heat (heat pump unit) and the system runs but the reversing valve will not energize for heat mode. There is no 24 volts coming from the thermostat to activate the reversing valve. I checked the wiring and it looks fine. The emergency heat works just fine. The thermostat would have to be replaced. She declined to replace it for now because she said the thermostat was replaced recently. She will check her records and use the emergency heat for now. *Customer used a $25 coupon for the service call *
I performed a maintenance. I checked heat operation, electrical componants and flushed drain line with cleaner.. I replaced the EAC filter.. The air handler is contaminated with growth. I highly recommend on installing a uv light. Since we installed a EAC, I will like to give John a discount on the pure air X uv light. I will check with the office in the morning.. John has the senior care agreement.l
Upina found tha customer has the thermostat on emergency heat, this AH hs not electric heat installed. Customer has a heat pump system turn the thermostat on just heat for the heat pumpmmode system is working properly. Left the system heating in good condition.
Completed the tune up. Found the ah breaker tripped. Reset the breaker and cycled the system. System is working good. Recommend replaced the breaker. Didn’t give a price because is a double breaker picture is in ServiceTitan. Found dual cap bad. Replaced. Left the system working good for now. Customer would like and estimate for a new breaker. Spoke with the customer about new system due age of it.
Completed the tune up. Found system with bacterial growth inside the ah. Inspected and cycled the system. Both heat are working properly. Checked electrical components, and flushed drain line. Left the system working properly for now.
We found the low voltage fuse blown, replaced and the fuse keep blowing. We traced out and fixed low voltage wires. The thermostat failed due The the short, we replaced the thermostat with a WiFi thermostat. I installed a surge protector to protect the condenser/ compressor from surges/ fluctuations that occur.. we checked pressures, found the system was 2 lbs low on 410a, added. We started to set up the WiFi with Robin on the phone. We sent him the code. We left the system in good working order..
This is a heat pump system condenser #1 for downstairs. The compressor is very loud and it would trip off under thermal overload. We checked the windings and 2 out of 3 were open due to the compressor being very hot. We also checked the compressor to ground. We had to cool it down with a water hose. After it cooled down, the compressor would run for a few minutes but then trip off the thermal overload again. The compressor needs to be replaced, new filter drier and 16 lbs of R410A. I informed the customer we will contact him with the warranty information. Compressor replacement, filter drier and 16 lbs of R410A. *Note* I tried calling the supply house but was kept on hold for a long time. I decided to hang up *.
Completed the tune up. Found the communication system bad. Replace a thermostat per regular one by pass the outdoor board. Customer declined replaced the boards. Customerer is aware that if the condenser has any other issues in the future because the board is bypass we will nat be responsible for them. Spoke with the customer about new system. He doesn't wanna replace it now.
Completed member tune up #1. The airhandler uv bulb is blown. The condenser dual capacitor is good but the terminals are rusted, the disconnect is old and rusty and the suction line armorflex is old and falling apart. The location is on the beach and the salty air has caused a lot. The customer is from up north and come back and forth every once in a while. Customer approved the work. We replaced the uv bulb, dual capacitor (warranty), condenser disconnect and reinsulated the suction line. We left the system in good running order. *Customer used a $50 coupon*
Tear out existing 3 ton unit install a new communicating Comfort Bridge 3 ton 16 seer unit on new hurricane pad new air handler on new hanging kit install all brand new ductwork for 3 ton system new plenums heat shield and mechanical fasteners install new germicidal cut in three new returns one in each bedroom 12 x 12 start up ran in heat and cool Cycles everything working in perfect condition could not check pressures due to temperature outside must return tomorrow to change out thermostat and collect we have framer coming out to frame out and put in new scuttlehole tomorrow need to collect signatures on service Titan