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The technician was on time and his customer service was excellent; however he was unable to diagnose the problem. He shared with me that he would inform Total Air that another technician would need to come to my home to diagnose the problem. I paid for the diagnostic test however the problem has not been resolved
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My tech Luis was very professional and explained all repair / service options to consider
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Brian was professional, considerate and explained things in simple terms.
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Casey was excellent and made the whole process of replacing our aircon system very easy for us. He worked diligently until the job was done - a long day - and was just as cheerful at the end as he was at the beginning. He was very knowledgeable about the whole process and we have no hesitation in recommending him 100%. Blown away by this excellent experience. Thank you Casey.
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When your air conditioning goes out on July 3 before a federal holiday and they still come out on the fourth - reason to celebrate and love total air !!
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Arionna Lunceford was very knowledgeable and very informative. We were very satisfied with her visit and the various options she offered us. Can recommend wholeheartedly. Thanks Arionna.
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Arrived right on time and didn't rush through their service. Answered my questions
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The technician was very professional and was able to fix my issue quickly.
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OFFICE please schedule follow up to verify refrigerant levels. Due to rain could not get accurate reading. Temp split is 19°. Found system to be low on Freon. The schrader at the condenser heat exchanger was leaking refrigerant. Video uploaded. Replaced schrader core and added refrigerant. Did spot leak check on the rest of the system and did not get any hits. Time was longer due to rain. Collected payment via check and cash. $200 check $250 cash
Need to reschedule due to weather. Office please follow up with the customer. Unit is cooling but outdoor unit is making a noise. From what I could gather it sounds like it is coming from the fan motor. When we come back I’d want to take ohms on the fan motor. It’s not over-amping and the capacitor is within range. Returned and checked unit when I arrived system was making a noise coming from the compressor. I pulled disconnect did a hard stop on it and plug disconnect back in. I believe it could’ve been maybe slugging, but the noise stopped I checked pressures check the amp draws sub, cooling and superheat Capacitor was a 35 µF run capacitor and I was getting 35 µF. This system is cooling and draining properly at this time. Educated customer on what he could do if issue ever happens again system is running properly.
Office: please add for service call to the end of the ticket if it is warranted. If another technician comes to this location, they must call me to discuss what has been done and of drain solve. When drain issue is solved, need to do a full evaluation of the air conditioning system. Found unit off at the drain float switch. Proceeded to try to pull debris with vacuum, but did not pull anything. Tried to pull from inside by the air handler, didn’t pull anything. The drain line is full of debris that it is not letting water exit the unit. Cut drain line inside return plenum box and found calcified and wet debris. Installed a temporary condensate pump to keep the homeowners cooling. Remove part of the primary drain line and added a small riser to pour drain solve into the drain line. When I added the drain solve it dropped 4” and while cleaning up area added more into the riser. There is no access to attic to try and run 3/8” if drain solve does not work. 7/26/24: arrived at the hom
Maintenance membership. Check all wiring. Check capacitor microfarads .checked refrigerant pressures and temperature.Tested fan, compressor amp draw . Flushed and drain line condensate. Tested indoor blower motor fan. System is slightly low on refrigerant. Added 2lbs to bring it back to factory range. Customer also renewed Membership.
Immediate repair capacitor was way out of range the ladder that is on my truck it’s a little giant ladder it is bent I did not feel safe I do not or never was giving a regular extension ladder. All I need is a 24 foot extension ladder I have a telescoping ladder that’s 12‘,1“, but it did not reach to Miss McCleskey’s condenser Rick brought the ladder to me when I was up there I let Miss McCleskey know that her capacitor was out of range. She gave me the A-OK to change it out. She uses hog hair filters. Her filter size is 16 x 20 x 1. I let her know that she needs to use regular filters to increase the longevity of the system. Her drain line runs into a main drain. I flushed it with triple D and hot water. I changed out a 35/5 µF run capacitor checked amp draws. I also added the condenser into the equipment. The air handler was the only thing in the equipment. The system is cooling and draining properly at this time.
Called out today due to no cooling. Upon arrival the thermostat was blank due to a bad switch inside of the condensate pump. Client approved condensate pump replacement. Replaced pump and wired in low voltage safety. Flushed drain and monitored pump operation. Measured the temperature drop across the coil. Outside I checked refrigerant pressures. I found a burnt wire and a hole in the side of the capacitor. Client approved wire repair and I installed a new capacitor. System is now operating properly. Thank you for always choosing Total Air!
We missed one of the two maintenances for the year membership. Office adjusted renewal dates and the next maintenance is scheduled for December. Checked refrigerant levels, cleared flushed, drain line, checked electrical components, and checked the filter. Rinsed outdoor coil with water. We can do a more in-depth cleaning on the outdoor unit with a chemical treatment. The indoor blower motor assembly is impacted with debris buildup. Cleaning will improve overall efficiency. The UV light inside the cabinet is also not working. Estimate has been added for replacing the UV. 7/26/24 Returned and completed a pull and clean on the blower wheel assembly.
Arrived at the home and met the owner. She directed me to the equipment. Completed full maintenance for the air handler and condenser. Cleaned/flushed condensate drain line, checked all capacitors in the system and they checked out at the set microfarads. Equipment approximately 10 years old. It is operating is peak and cooling. Recommended: Maintenance Program & Comfort Advisor.
New Wi-Fi thermostat, flush and treat drain line, flush line set, remove 5 inch media filter, move condenser 5 feet away from current location closer to front of house. Install uV light and 18x24x1 air cleaner, new hurricane pad outside with new disconnect box and electrical whip, client has disconnect at home, replace drain line 40 feet.
Called out today due to no cooling. Upon arrival I found that the fuse was blown. Checked all voltage wiring and found no broken or rubbing wires. Removed electrical panel and found that 75% of the circuits in the panel are not grounded. This is the cause for all the blown motors and fuses. The panel needs work to ensure every circuit is grounded and safe. After an electrician has completed the work we can return and install new electrical whips for the air handler and condenser. Checked over electronics and motor components. Checked filter. Checked refrigerant pressures. Measured the temperature drop across the coil. Components will continue to blow unless electrical work is performed Thank you for always choosing Total Air!
Completed PM for each system. Both outdoor unit capacitors were low and on the edge/under factory range. Customer verified via phone to replace both under warranty. The downstairs unit indoor and outdoor fan amps are a little high. We will have to continue to monitor the amp draw. Eventually these motors might need to be replaced. The attic unit drain line was cleared and flushed. There was a lot of buildup in the drain. I highly suggest an iFlow to help prevent clogged drains. Refill is every 6 months. Estimate added. This can be monitored via Bluetooth app. Total Air is a Pro dealer (better model than in-store).
Arrived at the service call to find that the secondary drain pan was filled with water. I emptied 5 gallons of water from the secondary drain pan. There is also water in his float switch. I cleared his drain line and removed a lot of buildup after I got the drain line cleared and the drain pan emptied when I was taking a temperature split I could feel air gushing out from underneath the air handler unit, when I looked underneath there was a big gaping hole. It is 8 inches long and 2 inches wide letting a tremendous amount of air out. It’s also making it build up condensation underneath the unit. This is a brand new install. It would need to take two technicians some duckboard, mastic and tape. To fix this issue estimation that it would take to fix. This would be about maybe 2 to 3 hours maybe less the air handler might have to be moved forward on one side of the supply Plenum the mastic and tape has come undone. I couldn’t really feel air coming out from there, but it needs
Called out today to perform a precision tune up. Checked all electronics and motor components. Clients stick to a monthly routine for filter replacement. Tested float switch and it did not shut off the system. Offered to install a new float switch. Client will install his own. Measured the temperature drop across the coil. Outside I checked refrigerant pressures. System is slightly low on charge due to manufacture specifications. Client approved for refrigerant adjustment. Added 1 pound of 410A and brought the sub cooling up to 10degrees as requested on the panel. Flushed drain line. Vacuumed drain from outdoor port. Tested capacitor. Took amp draws. Rinsed condenser coil. Equipment is now operating properly. Thank you for choosing Total Air!
Coming back out this Friday 10-12 to verify #3 and replace bulb #2 Unit #2 Capacitor was replaced under warranty (35/5). UV Bulb is burnt out. Office will order from Johnstone and this will be covered under warranty. Unit #3 CU Coil was replaced last year 08/23. Unit is low on refrigerant. Did a spot check on the evaporator coil and condenser coil. Did not get any distinct hits; however it appears some may be leaking from the high side schrader core.
Arrived and performed maintenance on the split system found that the air filter had not been changed for a very, very long time. System was not getting the proper airflow. I changed her filter for her. I also resealed the air handler with new screws. The old screws were rusted out, I checked her pressures. Her UV lights cleaned her coil. Her filter size is 24 x 24 x 1. I flushed her drain line and blew it out with my gallow gun. Drain line is clear drain pan is clear. The condenser has an inverter on it. I let the customer know that with a new filter and new screws to seal up the air handler top panel. She should see a difference in the air as far as being cooler. Very nice lady she did renew for $129, this system is running properly at this.