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Fast! A/C was up and running within three hours of me calling them.
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I was able to call Total Air up in the morning and with in about three hours, the technician was on site . Problem was resolved within one hour.
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Very prompt in identifying issue. Ordered parts. Installed following week. Great customer service. Timely and courteous!
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I highly recommend Total Air as a company! From the moment we spoke to Sherri in the office, she was incredibly informative, helpful, and took her time to explain all the different options available to us as customers and what to expect from their service. Total Care was punctual, and Nicholas was exceptionally professional and knowledgeable. He took his time to ensure that our issues were resolved efficiently and to the highest quality standards. We will definitely be using Total Air again in the future!
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My ac wasnt working , I called first thing in the am and someone was To my house within two hours.
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I decided to use Total Air for their 20+ years of local business. The services are detailed and complete. I have joined their yearly service program.
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My technician, Michael, was vey efficient and friendly.
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No! transparency. Of The secret agent or technician that came out my home he was not a personable individual however he did try sell me a motor for 2,0000 and a coil cleaning for 1,000.00. What was interesting while he talked on the phone with his organization in an attempt to get a replacement motor, I moved closer to him to hear what the office person was saying, he immediately walked to the street as if he was a secret agent on a mission, in an attempt to hide or mask what the other person was saying on the phone, which is a tail tail sign in any business of shady practices is a foot “no transparency”. it made me wonder what was being said to cause him to be so adamant of preventing me to hear the conversation. I would never recommend this company to anyone. Also just to come out was 89.99. Most other a/c repair shops charge 69.99-79.99.
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The technician who service my AC unit. Today was very competent. He was quick and efficient and very personable. He gave an honest evaluation of my unit and recommended only repairs that were necessary.
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Upon arrival customer said that unit is leaking underneath. Open the panel and water was overflowing from drainpan. Drainline was very clogged . Treated the drainline with chemical solutions flushed it and it started draining. Unit is 22 years old, Evap coil is plugged and dirty . Customer is aware that he needs a new unit and they will give us a call when they are ready.
Blower motor was replaced System running and operating at this time
Upon arrival customer said that she got the drain cleaned couple times and the drain pan keeps backing up. Performed a full evaluation of the system and found out that primary drain pan inside the air handler was really dirty and that was the reason why the drain kept backing up. Unit didn’t have an Ss2 float switch and recommend to add one so if the drain cloggs again it doesn’t fill the pan with water but it will stop the unit.Also noticed that capacitor is reading lower than it’s rated which is going to fail in the future and Freon levels are lower than they should be . Temp differential between return and supply of the unit is 10F and it should be 18-20F and the reason why is low is because Freon is low. Also condenser is 5 years old and air handler is 15 years old which makes the unit less efficient . Recommend customer to get a new unit properly installed. Customer is about to sell the house.
Blower motor is bad We will call the customer on Tuesday to see if the engine is in stock and then they will decide if they want us to send a Comfort Advisor.
Drain line was clogged The plenum is full of water, this damages the plenum and also the ceiling A company cleaned the unit a few days ago. They were on their way and she said they would take care of it
RAINING Capacitor was bad Capacitor was replaced 40/5 System runing and operating at this time
The two mini splits do not have refrigerant, the client said he would replace them
Pioneer mini split I explained to the customer that we don't guarantee the work on this brand. Low Freon, I added a pound of 410. The blower wheel needs to be cleaned because the airflow isn't good. The customer said she'll prepare to replace it in a few months
Everything looks fine here. The house was closed for several days and the temperature was 80 degrees. When they opened it, they wanted the temperature to drop to 70 degrees quickly. I explained to him that it would take time
The blower motor for unit number 2 is faulty. We will call you on Tuesday with the quote and schedule it.
Condenser breaker is bad When the breaker is turned on it makes a noise They will call an electrician for this.
Upon arrival customer said that fan was working but condenser not . After finishing diagnosing found out that yellow wire coming from the thermostat was broken inside air handler and was making contact and wasn’t sending signal to the condenser. Replaced yellow wire with orange wire on the thermostat side and unit started operating.
Replaced blower motor under warranty, started up the unit and blower kicked on. Checked the pressures and noticed that head pressures were high. Found out that condenser coil is plugged. Recommend customer to do a coil cleaning on that unit. Customer said that he don’t want to move on the cleaning and he will try to clean it himself.
Installed drain pump and tested it. Pump is draining .
Discovered some of the flex ductwork condensating that is touching each other in a tight spot in the attic where a lot of flex comes through. Recommend either ductboard or insulation wrap in between the flex where it touches to prevent sweating. Management will be reaching out on pricing and availability.