We have had this issue for a few months and have had other technicians look into it with no solution. Brian took the time to check every possible source of the problem and explained what he was doing and why along the way. He did all the safety tests to make sure we had the right amount of gas. While testing, since there was a chance he would find nothing wrong, he had the forethought to call the manufacturer and waited for an agent to take the call (while he was still checking the last couple of possible problems.) The manufacturer had seen this issue before and provided a solution that will hopefully work! We really appreciated Brian taking the time to check everything!
