Brian was true to his ETA to my house for an emergency call. He gave me enough oil to see my family through the night, and troubleshot my boiler to boot. He was friendly, helpful, and knowledgeable. I really appreciated his help so late at night. Please note: my negative ratings below are to raise awareness that I ran out of oil because of a Townsend error. They deleted my account in error, causing me to run out of oil in the first place. I had to pay for Brian’s visit, thus my rating on price, convenience, etc. Brian was great.