Harry was able to assess and diagnosis the issue quickly. Townsend worked with one of their associate vendors to remanufacturer a piece of equipment--since a replacement was not available due to the age of the furnace. With a swift turnaround time and a service call that ran into the late hours of Thanksgiving Eve, we had heat restored before the recent cold snap. I appreciate Harry's courteous and expert service and would recommend the company to others. Thank you.