All good for a weekend unexpected service call.good communication the tech Frank was professional- Caring of our concerns and property.we had our heat back in only a few hours.not sure of what cost covered by our service contact and what might not be covered.
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Brian arrived and quickly assessed the situation. He listened to my wife’s explanation of the problem and worked from there. The initial problem was quickly resolved. Then a little more work was needed on the pump and the oil burner was working smoothly again.
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Townsend is responsive and professional. They deliver superior service and value.
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Have worked with Brian on my own home (oil furnace) and with the installation of a mini split heat system at my mothers. Brian is always available for questions, efficiently planned out the systems, followed up on the installs and the work, polite and professional throughout, just a pleasure to work with.
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Jeff called my home twice and was nice and very accommodating on the phone. The surprise came when he arrived at my home. Jeff was personable, an unusual characteristic in folks his age. He answered all of our question, and we had quite a few, with the same smile on his face and never tried to dodge our question. A perfect gentleman. Hopefully your entire staff"s customer service is represented in him. Pat Martone 111 Woodcrest Drive Melrose, MA. 02176
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All good.very satisfied with Townsend and the technician.
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Chris was amazing! Second time he’s been to our house and he’s been a huge help! Give the man a raise a bonus .. a day off- something!!
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On time-we trust their advice on a problem and the follow through work required.they leave the area as clean as it was before their work.all good
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Greg has been servicing our older heating service for many years. Always excellent service and exceptionally knowledgeable.
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The annual tune-up of my heating system was done on time and was performed very thoroughly, very efficiently and without a mess. Thanks!
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Hi Xiaoyi, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Installed new circulator for the 1st floor zone. Purged zone and tested new circulator.
Serviced Burnham nat gas boiler with cleaning and tune up to water circulation, condensate , and gas systems. Tested combustion emissions to factory specifications.
Installed new rectangular ZD18x8 zone damper for zone 3. Tested operation thru the Honeywell zone control panel.
Hi Edward, it was a pleasure working with you. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Serviced Riello oil burner with cleaning, new parts and combustion test. Flue emissions tested to factory specifications.
Tuned up propane heating system with cleaning and combustion test. System output emissions passed manufacturer specifications. We will contact you regarding the the outside tank regulator.
Good morning. Congrats on your new Weil-McLain that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Customer service (Beth), fuel delivery, equipment service
