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Sarah is just a delight! She is the epitome of excellent customer service. Wish our current younger generation had the same upbringing and skills to know what customer service is really about!
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As a new customer of Townsend Energy, the first 2 Townsend Employees I met and interracted with were the gentleman that installed the new tank and moved the old tank out of the way and then a day later when the delivery truck arrived to fill the tank. Both men were very professional and very pleasant. Both made a point of explaining everything they were doing and all the safety requirements needed when dealing with propane. The installer, Kevin, Arrived on time and set about doing the install, making sure everything was correct.. He tested for leaks and then adjusted everything and didn’t leave until he was sure we understood everything. A first class install. The delivery driver, David managed to get his truck down the tiny streets of Plum Island and got the hose into my yard while being careful to avoid damaging gardens or grass. Again, extremely professional and pleasant enough to explain what he was doing and why he was doing it. Both are Excellent Ambassadors, representing Townsend Energy to Clients..
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Great service thanks to Beth -- straightforward information and answers to questions, quick solution and response to emails. Thank you!
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Brian is very professional and knowledgeable . I requested him to fix my propane heater in my house as he has serviced them before for yearly maintenance. The heater needed an igniter, and Brian explained the entire job to me and ordered the part. Again, requesting Brian, he came back to service the unit and found the part was updated to a newer style, but low and behold, Brian was able to replace the part without any problems, and in record time ! Thank you Townsend Propane for having an awesome technician for over 20 years representing you !
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Excellent service and actually called back to thank them! Our heat went out and they were here within an hour.
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Townsend energy is just the best. Always friendly and accommodating on the telephone. Always prompt with oil delivery and best of all , the service mechanics are experienced, careful and timely.. really a superior well run business.
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Brian was very systematic to pinpoint the problem with my heating system. Super dedicated to getting the problem solved.
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Very polite, knowledgeable and thorough. Took his time and explained everything. Highly recommend
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The tech, Tony, was on time, quick, and very open about the service and maintenance required.
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Unfortunately Townsend has needed to fix the Carrier condenser they installed every year for 7 years. I have met Brian three times , always very nice and fixes the problem. Always leaves the work area clean when finished.
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Mike did a good job start to finish. I had complete confidence in my safety when he left.
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Hi Brad, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Good morning, Thank you for reaching out to Townsend Energy this morning. If you have a moment, I would appreciate it if you could fil out the enclosed survey. Thank you! Barbara
Hi Danielle, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Rob, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi James, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Kathleen, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
