Brian was very professional and took time to summarize the work done and the next steps in the work process to complete the job. Excellent.
Sarah was a joy to work with! She was efficient and knowledgeable as she walked me through the process of setting up an account.
Brian arrilved and heard me out. Our cellar is a crawl space but he figured out he could get to the furnace and at least look into it. He discovered the 5 burners had a fair amount of rust (this is a salty place) and proceeded to clean them up. He is also looking into a new heater tape for the pipe that removes condensation. He was diligent and thorough and showed me pictures he took of the issues.
The entire process was explained to us. We were very pleased with the removal of our old burner and the installation of our new burner. The technician arrived on time, was courteous, very knowledgeable, efficient and patient answering our questions. We were very pleased.
I was very satisfied with the installation of a new furnace by Townsend. The installation team worked with me to minimize the impact on my cellar space even though it made the installation more difficult for them. They were on time, used first class materials, finished on time and cleaned up. They did everything I would expect to recommend them to others.
Tony was professional /exceptional and during these times open and honest with interaction between us.
These folks are awesome! Joe was wonderful to work with...calm, courteous, and responsive. We are so thankful to him! Then we had Ben do the install...great guy, professional and thorough. Walked us through all the features and safety measures. If we could give more than 5 stars, we would! We're glad to have discovered Townsend!
Doug quickly identified that the problem was more than initially reported and was able to resolve the issue quickly.
Vinnie worked long and hard to find an elusive problem with this cottage's heating system. He was pleasant and answered endless questions cheerfully. He is a credit to Townsend Oil. I cannot comment on the cost of the service as I am the tenant and not the owner,.
Doug was very polite, knowledgeable, fixed the problem with our burner, and cleaned up the area . Excellent job.
The technician was very professional, courteous and very informative.
Donna is such a pleasant person to speak with and with her knowledge of your operations she stays one step ahead of customers needs. It's truly a pleasure working with a consummate professional. Thank you, Bob Long
Evaluated intermittent heat and hot water, that required a control reset, with Lochinvar technical support group. Ordering new igniter kit.
Serviced Buderus Heating System oil burner ,with cleaning , and reset outside Fujitsu heat pump .
Installed new 1st floor circulator and tested operations. Purged all zones.
Hi Kristen, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!
Hi Andrew, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Tuned up Central AC systems for 1st and 2nd floors with coil cleanings. Cleaned condensate pump and flushed trap. Added refrigerant to 2nd floor unit to manufacture specifications. Replaced air filters.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Good afternoon! It was a pleasure speaking with you today about your Fuel Assistance, Budget Payments & Prices. At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning. Congrats on your new Bosch Furnace that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
We scheduled a Tune Up for the Heat Pump and a service call for the water heater
Hi Karen, it was a pleasure working with you to set up your new account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah today. Thank you!
Serviced carrier furnace with cleaning to gas burners and nozzles. Replaced filter and tested start up operations.
Serviced Buderus GB142 gas boiler with new combustion fan assembly to resolve code 3L.