We would especially like to thank Steve (plumber) who was beyond amazing! Steve showed up ready to work with integrity and honesty. Also we needed an additional part installed which Steve personally requested to complete. We only recommend that in the future Townsend calls to confirm appointment times. On initial install day we had no idea if they were showing up. Just a confirmation call the Friday Or the day before would have been superb. During that confirmation call we could have been prepped that we were going to be losing heat for days - when temps were in the teens - and needed to be prepared or have a plan in place. Our salesman Bryan made no effort to follow up with us, or reach out to make sure we were prepared for the installation crew. At the last minute, after my inquiry, we were provided with space heaters to prevent our pipes from freezing, and keep our house warm. But this was still a stressful situation. Also the day after all work was complete the temperature rose to 85 degrees in the house. After reaching out Eddie was sent to troubleshoot the issue. After looking at the new system, Eddie replaced our thermostat’s. It seems that would have been automatically done as part of the boiler install. Overall we were happy we our service and really appreciate Leslie’s involvement in lowering the cost of our system.
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They kept my tank filled and serviced. The price of oil rose more than I would have liked, but that was likely out of their control.
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Had to have an old oil tank replaced in basement . Great team of Installers came and did a very professional job. Removed oil from old tank and transferred it back into new tank after it was installed. Removed old tank from house. They did a great job cleaning up after as well. I would highly recommend Townsend for replacement of oil tank.
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I always fell bad for the repair individual because we have a crawl space. He worked so hard for us and had a rapid response
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Brian walked me through what was going on with the property he was at . Brian was great
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Vinny was prompt, competent and did a great job for my annual Service Check-up. He was cordial, friendly, and he really cared about doing a thorough job.
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I was very pleased with the technician, his work and the time to complete the work.
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Service tech showed up within time frame as stated. He also left the area clean.
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Ed and his co-worker arrived and did their work very quickly and professionally. Very happy with their service.
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Brian serviced your Bosch gas furnace and Carrier central AC with cleaning and testing. All set
Hi Jason, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Tuned up Buderus oil heating system with cleaning, and new tune up parts. Tested and adjusted combustion emissions to factory specifications.
Customer service, fuel delivery, equipment service
It was a pleasure to speak with you today. We are happy everything went well with your installation. Please do not hesitate to give us a call if you have any questions. Last, thank you for taking the time to leave us a review.
It was a pleasure to speak with you today. I am pleased all went well with your installation. In advance, thank you for leaving us a review and most importantly, for being our customer.
Bldg 180-B , Drained exp tank. Replaced Relief Valve. Isolated Boiler Circulator Pump. Ordered required pump thru Townsend Energy Boiler department. Domestic hot water is active, and we can resume any heating needs, after we install new Circulator Pump.
