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This week I worked with Karole Smith. Karole was very kind and patience on the phone. She took the time to listen and understand the issue at hand. Karole then called me back promptly with a remedy for my issue. She explained thoroughly every step I needed to take on my end and made sure I understood before ending our call. The exceptional kindness Karole exhibited is unique to find in today's climate. Thanks so much. Donna!
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Every customer interaction I have had with your staff has been beyond expectations.
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Sarah is always incredibly helpful and this occasion was no exception - I was very unhappy with an invoice and she recognized that I have been a loyal customer for many years and managed to renegotiate the cost of the invoice to my satisfaction! Thanks to Sarah I will continue to be a customer of Townsend!
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Hi Cathy, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a comment regarding the level of customer service that was provided to you by Jon J. Thank you!
Hi Francis & Lisa, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Laura, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Nicholas & Amber, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good afternoon! It was a pleasure speaking with you over the last few days about getting your account back on auto payments & setting you up on a new budget program on a fixed rate for your oil. At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today. Thank you!
At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good afternoon! Congrats on your new heating system that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Cust called for service to disconnect his propane from the dryer as he has a new elect. one coming today or tomorrow. we can have tech out there tomorrow. Cust is thrilled.
Good morning. Congrats on your new boiler that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning! It was a pleasure speaking with you today about getting you back up & running on your heat & hot water. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Good afternoon. Congrats on your new Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
