I initially called Townsend to report my furnace was not working. The lady told me that the service department or dispatcher would call me. I waited about an hour and talked to Mr. Jonathan James on the phone. Jonathan was extremely helpful and courteous and contacted the service department at Townsend. He narrowed down the time the service department will contact me. It will be between 12 - 4 pm instead all day. Thank you, Jonathan
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Beth was extremely helpful today. We had a misunderstanding about the pricing, a mistake with an incorrect email address for our account, etc. and Beth was able to clarify the price model, get a contract in place while I was on the phone with her, and even scheduled a service technician to address our furnace needs. I am thankful for Beth's time today.
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We lost our hot water tank on Sunday evening and by Tuesday evening we had the new one in place and working perfectly. The sales team was very quick in getting us a price, the service team got us scheduled, and the installation team was efficient thorough and left the place spotless.
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Thanks so much! We Greatly appreciate your business!
Hello Hyeson - it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Good afternoon Christine! It was a pleasure to help you today. I know it can be challenging switching companies and understanding how things are done etc. Please feel free to give me a call anytime with a question or concern you have. Wishing You All the Best, Michelle
Hi Christopher, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Jennifer, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Karl - It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
It was a pleasure to speak with you today regarding your installation. We are very pleased that everything went well. In advance, I would like to thank you for leaving us a review. We look forward to continuing to service you for many years to come!
Hooking up a new gas cook stove and performing a safety check
