Overall Experience
Quality
Price
Convenience
I completely forgot to shovel a path to my oil tank but my delivery was made just as promised. Awesome customer service. Would recommend to anyone
Overall Experience
Quality
Price
Convenience
I was a new client and had an issue with my bill. Beth Roach was more than accommodating. She listened to my issue, looked for a resolution and after speaking with her team resolved my issue. I’m these times it’s easy to do nothing but Beth and team at Townsend indeed go the extra mile.
Overall Experience
Quality
Price
Convenience
I hadn’t updated my online banking for Townshend’s new address. Tina called to check in and remind me. She was friendly, understanding, and helpful. I enjoyed the call.
Overall Experience
Quality
Price
Convenience
She actually listened to each and every issue i think there were 3 and then one by one she helped w each one ! i have waited far to long for answers in the past for answers and have had to call back to receive them .Stephanie took care of them apologizing even for having me hold while each was sorted out ! I so wish all companies had a Stephanie !
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very pleased with the work performance of the technicians. They remained on site until 11:30 and did not rush the job, no short cuts. They also made some recommendations on other items.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mike was exceptional . He was here within 1/2 hour of my call. Fixed everything ,cleaned and removed trash and was very personable .They are my oil company because of the great service they provide .
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
See above
Overall Experience
Quality
Price
Convenience
I’m a long time Halle customer who had my first experience with Townsend today and it was outstanding! The technician called to give me a time window when he’s be doing the work. When I met the tech, he was extremely knowledgeable, professional and polite. His knowledge of the system was impressive and explained everything beforehand. By virtue of his thoroughness, he was able to troubleshoot and repair another component - impressive for a call started by me calling saying the boiler was leaking water. Based on how positive this interaction was, we will be using Townsend going forward.
Overall Experience
Quality
Price
Convenience
Hi Manuel, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Michael K. Thank you!
Hi Nathan, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi there, it was a pleasure speaking with you in regards to your Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Kelly. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Mauro, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Hi Melike, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with your today! At Townsend we value our customers feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
honored prompt pay discount for previous deliveries
Good morning! It was a pleasure speaking with you today about your account balance. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Good morning! It was a pleasure speaking with you today about getting up all set up online with your price protection. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!