Hi - Stephen L came to our home on 12/13/23 to complete the annual PM service on our furnace. My husband and I are so pleased with his attention to detail. Replaced the worn out gasket, changed filter, fixed the Whistle issue and completed a deep clean to the inside of the furnace along with all other service required. He increased our efficiency from 81% to 84%. We are so pleased that we decided to become a customer with Townsend in 2022. We are in great hands. I highly recommend them. The office staff and tech's are great to deal with. Thank you so much!! Kathy and Dave
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From the initial phone call with Sarah to the first tank inspection and delivery from Jerry, I felt like a familiar customer. Their service has been great and I’m very happy I chose Townsend Energy for my heating oil supplier as well as my propane.
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I’m terrible at tracking bills in a timely manner why most is done through auto pay monthly. I received a surprising bill for an automatic payment plan I may have inadvertently agreed to without being aware. When I called into inquire I was greeted by the friendliest, most patient kind Angel guide I have ever met through the phone! She not only explained what happened but assured me she could and help but went well beyond just that…she guided me through the best options, took me under her wing and stayed on the phone with me till I received email confirmation and signed documents all in the same call!! I felt like I went from breathing in a breath of fresh air to feeling I had found a life coach/safety net when paying my bill. Now THAT employee should be training every single large service company across the world!!
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Great customer service by our tech. Knowledgeable and efficient
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Lee did a very professional job. He was very knowledgeable. He showed great attention to detail in rectifying some issues that I had with the installation of my oil burner. Thanks also to Brian Thayer who helped make sure all of my concerns were addressed properly.
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Hi Pam, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
We review invoice for last installation and email out a copy of it.
Hi Brian, it was a pleasure speaking with you. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah in setting up your new account. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today. Thank you!
Hi Felisa - Hope you had a great customer service call on Friday with Townsend Energy. Please review your experience with Sarah.....thank you
It was a pleasure to speak with you today regarding your installation. We are very pleased that everything went well. In advance, I would like to thank you for leaving us a review. We look forward to continuing to service you for many years to come!
It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy
Pre job walk through. Removing an oil tank and installing a Bosch Heat Pump, Bosch Propane Furnace, Aprilaire media filter, and an electric water heater.
