Professional! Attention to detail! John and his team are the definition of customer service! I can’t say enough good things about the work and our experience with this company.
Response from Trenchless Innovations Inc.:
Thank you so much for the great review and sharing the word about Trenchless Innovations!
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On time, thorough, answered all questions. Very professional!
Response from Trenchless Innovations Inc.:
We are so grateful for your kind words.
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Incredible service. Pleasure to work with. This is the second time I chose Trenchless Innovations for a sewer pipe issue because they are professional, reasonable, accommodating, and caring. Rob is an absolute pleasure to deal with (as are the ladies in the office and the service guys). He is knowledgeable, professional, fair, and perfectly suited to be the face of this company. I’ve never had such a wonderful experience with a service, least of all on both occasions. First time was sewer pipe lining on Thanksgiving of 2021. Second time was today when a sewer pipe blockage made me call them in a panic. Rhonda requested that Rob squeeze me in to be sure that all was well with my previous Trenchless repairs, and while he was here he fixed the real issue - tree roots in the old existing clay pipes. I’m relieved and speechless. I’m also pretty judgy when it comes to dealing with service companies because I always feel like I’m getting shafted or upsold. If I’m happy with a company, I’m happy to make them a staple and spread the word about it. Rob, and Rhonda blew me away again. I’d give them 10 stars if I could, and I’m so grateful this company exists. Would absolutely send all of my friends and family to them, and will definitely use them in the future.
Response from Trenchless Innovations Inc.:
Mary, thank you so much for your very kind words! We are once again grateful for your business and your recommendations. Our main goal is to solve your problems in the most reasonable and affordable way and leave you happy. We are delighted that we were able to do just that again for you! It's a pleasure working for you and we appreciate your trust. Thank you again, please don't hesitate to reach out again if you have any questions or need anything else!
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Televised sewer from outside clean out both into house and downstream to main and verified that liner is in good condition. Checked all traps and see that they are filled in both floor drains. Homeowner is having work done on both bathroom on main level and upper level including work on the stack. Suggest that contractor doing work check that the stack is not cracked.
Televised sewer from outside clean out in driveway approximately 75 ft to city main and then back into house and cast iron. Sewer has roots at most joints going downstream and also some in the cast iron
Televised ducts under slab floor. Ducts are cardboard ducts showing signs of deterioration. Suggest spin cast mortaring then spray lining to restore ducts.
Sewer video camera inspection service call. Televised mainline from cleanout to city line to locate damage. Recommended full CIPP service to repair line.
Sewer video camera inspection service call. Televised sewer from two clean out locations in basement. Clay tile looks to be in good condition. Cast iron is scaled and looks like it is missing pipe on the bottom. There was paper holding in pipe that was cleared by running water and running the camera through the pipe. Will provide proposal for lining cast under basement floor.
Sewer lining installation service call. 8-25-2023: Lined 6” sewer line from outside cleanout upstream approximately 28’ ending before the 4” cleanout. Reinstated two 4” connections that were possibly old downspout or drain tile connections. Lined 6” sewer line from outside cleanout downstream approximately 48’ ending prior to city main.
Air duct inspection service call. Televised ducts under slab floor. Ducts are PVC ducts that show signs of possible water but the metal fittings look in good condition. Suggest spray lining ducts with Duct Armor duct armor duct lining material.
Televised sewer from outside clean out on south side of house approximately 40ft t an area near the collection pit in front yard. Sewer has slight roots at several joints. Uncovered pit and ran camera upstream and got past heavy roots. Also ran camera downstream from pit to city main and saw roots at many joints. Ran camera from clean out on north side to pit. That line looked good. Suggest gigging out the collection pit and making a repair where blockage was then install a clean out. After that a liner should be installed downstream to city main.
Sewer was backed up upstream of outside clean out. Rodded both 60 ft to main and upstream to house. Liner is in good condition. Removed roots.
Video inspection of underground air ducts. Customer is getting water in ducts during heavy rains. Ducts are concrete with metal connections and fittings. Metal fittings have heavy rust the plenum under the furnace also has heavy rusting and standing water. Customer needs to extend his downspouts away from the house and also regrade the side to reduce the water getting under the slab. Once the water issue is resolved the ducts should be spray lined with Duct Armor Duct lining material.