We had our new heat pump system installed today and the guys were very professional and efficient. They laid out drop cloths to protect our floors and wore shoe covers as well. The whole install took about 8 hours and included removing the old system, setting up the new system and going over the differences between the two with us so that we can optimize our use. They also send someone out 3 or so days later to assure that you are fully satisfied before collecting final payment. I love their commitment to customer satisfaction. I highly recommend Watkins. We have their service plan as well, so they maintenance our systems twice a year with that and it got us a 20% discount on the new unit. We were able to get the top of the line unit for the same price as the mid-level unit with the 20% off and the 2k tax credit we will be eligible for on our upcoming taxes.
