Glad to have checkup done quickly and appreciated the good advice and comments.
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Overall Experience
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Aaron was friendly and professional. He explained everything and took his time to make sure our system was running properly. Watkins is the best in the business!
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Justin was very personable. He was thorough and answered all my questions.
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The tech came to the house because we didn’t have heat for 2 days. She diagnosed that it was a blower issue and we placed an order for a new unit. After 6 days without heat we had another tech who came in to install the blower, but the issue was actually a bad controller board. The heat was enabled as a bypass until the scheduled control board install. We were basically without heat for 6 days in February when the temps were below freezing for all days. The new tech did refund the service cost of the original tech for our troubles, but we were still uncomfortable for six days.
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Felix performed a semi-annual inspection. He communicated prior to the appointment with estimated arrival time. He was courteous, knowledgeable, and explained the findings.
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On time, curious, willing to answer any questions, thorough. He was training a technician which was nice to see young people learning the trade!
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Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
