Installation was professional. Ryan and his associate were courteous and knowledgeable. Ryan took time to explain the installation and when finished reviewed the process and result. The installation looked like it had always been here....very well done, impressive.
Everyone I spoke to, from the initial contact to post installation, was skilled and professional.
Problem was found with air conditioner the repairman diagnosed nd repaired very efficiently
We recently had a new air conditioner and furnace installed by Watkins. Rafael was the main installer and he did a fantastic job along with his crew. He was very professional and provided updates throughout the installation. I would highly recommend Watkins.
Overall, installation went well on time, kept me inform about progress and explain what they did. Only issue was drain lines from my water softener system were removed from drain to install net drain lines for AC. Service rep said he reduced the number of lines from the AC which was good. Only problem, the drain lines from the water softener system were not put back into the floor drain. When my water softened regenerated water was discharged over the furnace room floor and the discharged water drained/flowed under the heating/ac unit and into the bedroom closet and the entry way to the bedroom and a section of the bedroom floor. We soaked up water, placed fans and increased heat to the room. It took about a week and I am 90% dry. Purchasing a dehumidifier to assist in total water/dampness removal still lingering and assist dehumidify the basement thru the summer. As far as how the a/c works, haven't needed it until probably this week. Then I can tell you how installation and performance of the unit is. I still am giving you a good rating. The drain lines was a simple forgetful mistake.
This is my first time having a full installation done. Things went better than I expected, technicians were very professional and knowledgeable. I would highly recommend them.
Brad arrived right at the beginning of our two hour window. Was quick to find out issues and the solutions to fix the problem. Very friendly and honest.
Corrected Zone System wiring and function
Just quoted a new Trane system
Standard Cooling Tune Up. Performed blower and evap coil cleanings. Signed up for Silver Plan
Quote new A/C for Commercial Property. Will be installing new gas furnace and air conditioner