Jessica was friendly, knowledgeable, and prompt for the appointment time! I was very pleased that Western Heating & Air Conditioning was able to offer me an appointment within days of my initial phone call. They also had an internet discount at the time, which was an added bonus. I almost scheduled this furnace service with another company, however they were booked out too far and I couldn't wait. So, I did an online search and found Western's website. I'm very happy with the service and will recommend this company to my friends and family. Thank you very much!