235 S. Mountainland Dr.
Orem, UT 84058
8012248899

Local Reviews
for payson, ut

Rated 4.9 out of 5 stars based on 25 customer reviews

Great service as always!


Response from Western Heating & Air Conditioning (Lehi):

Casey, it is great to see your 5 star review for Jeff.

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Great service

Jeff and Branden were both professional and friendly, explaining all steps as they worked on resolving my equipment issues. A big Thank You to both of them


Response from Western Heating & Air Conditioning (Lehi):

So great Debbie, thank you so much for the review!

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Qualified Tech, Great Customer Service

Ryan was knowledgeable and respectful. He listened and addressed our concerns thoroughly. His demeanor was pleasant and his knowledge of AC systems was evident. We also found the office staff to be extremely helpful and kind.


Response from Western Heating & Air Conditioning (Lehi):

Hi Cathyann, it is our pleasure to take care of you, your family and your home. Thank you for the 5 star review for Ryan H.

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He was professional and very helpful. He explained everything to me.

Excellent service


Response from Western Heating & Air Conditioning (Lehi):

So great to hear Teresa, thank you for the 5 star review for Easton!

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Great help in providing what was needed


Response from Western Heating & Air Conditioning (Lehi):

Hello Barbara, thank you for giving Jeff a 5 star review!

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Great work, professionally done.


Response from Western Heating & Air Conditioning (Lehi):

You are so wonderful Jeff for giving Wes a 5 star review!

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Great service


Response from Western Heating & Air Conditioning (Lehi):

Good Afternoon Debbie, your 5 star review for Tyler B is greatly appreciated.

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it was fine

just had a quote.

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Technician--Adam was the best

Definitely the BEST Technician sent out, thus far. Courteous and respectful and very knowledgeable. Didn't make us feel like another quick appointment. Thanks, Adam!


Response from Western Heating & Air Conditioning (Lehi):

Yay! Gwen we do value Adam so much, he is amazing. We appreciate your review!

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Fast service. Friendly Tech.


Response from Western Heating & Air Conditioning (Lehi):

Debbie, we appreciate you giving our technician Parker a 5 star review!

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Job Locations
for payson, ut

Jeff M.

Jeff M. Job Checkin

Call for problem with excessive water coming from mini split heads. Checked condensation pump down in crawl space to see if there were any noticeable issues with it running it did not appear to have any issues with water being able to be appropriately pumped out. But on looking at refrigerant line set for the multiple heads of the home did notice beads of moisture through out length of lineset. Checked on outdoor unit and significant moisture condensing around lineset both suction lines and liquid lines. Checked refrigerant and suction side refrigerant saturation was getting below freezing with a negative degree super which should not be the case barely any heat transfer was taking place. It looked like airflow issues but the filter trays and evaporator coils on heads were clear of dust and debris but on inspection of blower wheels they were pretty dirty and caked with gunk from a few years of not being cleaned off. Blower wheels for 2 out of the 3 heads needs to be cleaned off for


Jeff M.

Jeff M. Job Checkin

Daikin Mini Split AC Service and Cleaning


Gabriel B.

Gabriel B. Job Checkin

I performed a furnace tune up on a 2016 Bryant system and a 2020 Amana system. They are both working properly. I adjusted the propane gas pressure in the Amana system to 6.42inW for a better combustion. See health report card for more details.


Jeff M.

Jeff M. Job Checkin

Call no cool. Found system when turned on at switch would immediately energize the inducer and when call for cool applied at thermostat it would turn the condenser on but no blower function was being initiated it inducer remained on. Visually inspected the control board for any anomalies and did find a significant burn mark on board. Board has failed. New control board installed and system turned on and began running. Refrigerant pressures while outside were looking off and outdoor unit began to show frost. Shut unit off and checked electrical connections for outdoor unit. Turned back on and pressures started looking better. Went to indoor unit to begin checking temperature split and upon checking temperature and documenting numbers the blower motor shut off while equipment as far as the AC kept running. Suspected thermal protection switch for motor had tripped. Opened blower cabinet and could smell an electrical burning type smell. Checked ambient temperature around motor and it w


Jeff M.

Jeff M. Job Checkin

AC service and check up


Ryan H.

Ryan H. Job Checkin

WSC AC tuneup. Ac is running properly no problems.


Wesley D.

Wesley D. Job Checkin

Blower motor is dead. Not under warranty. I’ll pick up new motor in the morning and get it installed when I come back. Water heater was running when I got here. Installed new motor. Blower motor is amping well and reading well electrically. Installed new filter that tenants had. 4” filter should be replaced no longer than 6 months. Due to the animals in the house I’d recommend replacing filter more often. System is up and operating at the time i left.


Spencer D.

Spencer D. Job Checkin

Ac is working upon departure. The pressure switch in furnace needs to be replaced.


Ryan H.

Ryan H. Job Checkin

Customer had another company do a bunch of duct work in the basement. Found that the return duct has been disconnected and we are no longer pulling air from the upstairs. Need a supervisor to come out and give a price to add a return air duct and reconnect to upstairs.


Devante W.

Devante W. Job Checkin

Upon arrival spoke with home owner about ac possibly having a leak . So I began troubleshooting found that we were about 2 lbs low on refrigerant, quote customer cost for nitro leak test and dye leak test. Customer agreed to doing dye leak test and adding 1 lbs refrigerant. Call needs to be rescheduled to to properly charged system because evap coil is still frozen over . 81.2 / 53.9 Installed dye and charged system with 2lbs of 410 refrigerant. Ac is running upon departure and all ops are normal .


Jeff M.

Jeff M. Job Checkin

Call no cool. Evaporator coil is frozen over. Given the look of the old filter likely airflow related. Let system thaw out and try to run again if problem does not go away refrigerant is likely the culprit and needs to be addressed. If we are replacing filter every month we should probably look at getting ducts cleaned given amount of drywall dust, white dust present on old filter. Recommendations refer to estimates.


Ryan H.

Ryan H. Job Checkin

AC not keeping up with the thermostat. System unable to get thermostat below 75. Thermostat never satisfies so customer must manually turn it off from time to time. Performed 29 point AC tuneup/inspection. Overall the system is working ok for its age and the duct work issues. Poorly designed duct work is preventing the system from working optimally. Very high static pressures, not enough return air etc. filter had not been changed for a few months and was creating an airflow problem. Explained that there is a balance in Air conditioning and once that balance is messed up things stop working. I believe the poor duct work with the dirty filter were causing a large part of the problem. Took temp reading at the thermostat and got different reading from the thermostat. Thermostat is a very uncommon unit. Recommend customer replace the thermostat. This will help in terms of getting proper temp readings so the unit will actually shut off. The excessive run times are causing high amounts


Jeff M.

Jeff M. Job Checkin

Call no cool. Found unit has settled in the ground a bit and is being hung up by one corner of the condenser and the refrigerant line set. Initial observation of suction line it does appear like there’s a small leak in the braze give the refrigerant oil sign all over that side and was likely fractured open by the units weight being suspended by the line set rather than it sitting flush on the ground. Equipment would need to be uninstalled and the ground levels and adjusted so equipment would place its weight in its entirety on the ground and not on the refrigerant line set. Re installed and charged back up with refrigerant. Checked electrical health of equipment and even with refrigerant being low compressor is over amping on in its initial start up this will likely become worse when appropriately charged with refrigerant. Indoor coil is freezing not a surprise with low saturation temperatures but there is sign of rust developing in coil not abnormal given age it’s just weak spot


Easton F.

Easton F. Job Checkin

Teresa called us out today to come see why her AC wasn’t cooling. After going through the system I found that the capacitor on the condenser unit had gone bad. I replaced this today and Teresa also joined our Western Savings Club! AC was running when I left


Ben N.

Ben N. Job Checkin

The 2018 bryant ac was not working. The issue switch common wire had burned to ground. They need a surge protector to prevent other issues from happening. Today I did a 29 point ac tune up. He signed up for 5 msc plan. I put in a new filter today. Ac running when I left.