235 S. Mountainland Dr.
Orem, UT 84058
8012248899

Local Reviews
for provo, ut

Rated 4.9 out of 5 stars based on 175 customer reviews

Furnance yearly maintenance

Technicians were very professional and thorough The entire process was user friendly The prompts online were helpful in confirming the appointment The pricing of the service was appropriate


Response from Western Heating & Air Conditioning (Lehi):

Dick, thank you so much for giving Jake a 5 star review

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Professional and Responsive

Two other companies were scheduling out 2-4 weeks. Western Heating and Air came out to diagnose the problem the day I called. Superb communication and service


Response from Western Heating & Air Conditioning (Lehi):

Jeff, we are so pleased to see your 5 star review, it has been our pleasure to help you! Thank you for the 5 star review for Devante.

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Great Service

Spencer was very helpful answering all of my questions


Response from Western Heating & Air Conditioning (Lehi):

Hi Matt, thank you for the 5 star review for Spencer

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Great warranty

Our air conditioner quit working because of an electrical storm. Western came and fixed it, explain the problem, and get everything for free. Great service great technician.


Response from Western Heating & Air Conditioning (Lehi):

Hi Dean, we are so happy that Kade was able to help you all out.

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They just want your money.

Overpriced and they are only looking to sell you things.


Response from Western Heating & Air Conditioning (Lehi):

Hi Jeanette, we would love the opportunity to speak with you about your experience with us. We can assure you that we are focused on making sure all our clients are treated like family and have a great experience. Our operations manager will be reaching out to you shortly.

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Plugged up lines cleared

Very pleased with service


Response from Western Heating & Air Conditioning (Lehi):

Hello Mr. Evans, so glad we could get Devante to your home to help today.

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Competent service, good worker

Called Saturday abt AC fan not working. Was given window of 10:30-1:00 on Mon. Wes Denning came at 10:30 - first time any repair person has come at beginning of window.👍🏻Wes is very personable, explained what needed to be done and fixed the problem. Expensive but everything is now days.


Response from Western Heating & Air Conditioning (Lehi):

Good Morning Robert, thank you for the 5 star review for Wes.

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Great service!!

Tyler is awesome! The overall experience has been above and beyond.


Response from Western Heating & Air Conditioning (Lehi):

Edson, thank you so much for the 5 star review for Tyler B

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Swamp Cooler

The guy was knowledgeable, friendly. We appreciate everything he did. We will let others know about this company. Thank you for helping us.


Response from Western Heating & Air Conditioning (Lehi):

Hello Janne, thank you so much for having Gabriel to your home!

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Very timely

Very pleased on the timely of the fix.


Response from Western Heating & Air Conditioning (Lehi):

Thank you so much for the 5 star review for Wes.

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Job Locations
for provo, ut

Jeff M.

Jeff M. Job Checkin

Call for leak? History gathered and a technician from another company recommended the blower motor to replaced because it was leaking oil from motor bearings. Although there is sign of oil leaking this is something the manufacturer will not replace until blower motor doesn’t work any longer. It is amping well and freely spinning if we don’t want to proactively change it out and pay full price we may want to see what it does this next year and if it does begin having issues we can get it replaced under warranty. Recommend doing a tune up on equipment. Thermostat was having a opening relay problem when buttons were pushed, thermostat may be on its way but when buttons aren’t pushed relays stay closed appropriately only occurs when buttons get pushed. Electrically equipment performing well with very little problems. Blower motor a little dirty but not bad. Recommend replacing filter. System running appropriately on departure. Recommendations refer to estimates.


Jeff M.

Jeff M. Job Checkin

Furnace tune and health inspection.


jake@westernheatingair.com

jake@westernheatingair.com Job Checkin

Furnace tune up I would recommend changing filters a little more frequently and leaving all of the hvac vents open. Leaving the vents open all of the time will help the system run more efficiently. Furnace running upon departure


Tyler B.

Tyler B. Job Checkin

No one was home tried calling and leaving messages need to reschedule.


Taylor G.

Taylor G. Job Checkin

Came out for A/C not working. The customer stated that he would set the system to cooling and it would start heating through the heat pump. A new thermostat wire was run through the return duct and the system still did not run correctly. The wires were hard wired at the thermostat at which point the system began to cool correctly, which confirmed the thermostat was at fault for the system not operating correctly. The Honeywell thermostat was removed and replaced with an ecobee thermostat as the customer stated they wanted a thermostat that could be operated through their phone. Once the thermostat was replaced the system operated correctly. The customer stated that a termination kit had not been installed on the exhaust flue when the system was installed. A termination kit was installed on the exhaust flue. The system was running upon departure.


Tyler B.

Tyler B. Job Checkin

I preformed a furnace tune up today. Nothing of big concern came up. The gas pressure was a little off so I corrected it, the filter was bad so i changed it with one supplied by Kristi, the air flow was a little restricted but it was being held up by the bad filter. Lastly the thermostat has a TV sitting in front of it, this will cause improper temperature readings making the furnace turn off to early in the winter and the AC run to long in the summer. Kristi was interested in the Air scrubber and in a Humidifier, I sent her some estimates on both. Furnace was running when i left.


Jeff M.

Jeff M. Job Checkin

Call no cool. Found systems indoor unit coming on appropriately but refrigerant lines not changing temperature or felt like they were moving any refrigerant. Went to outdoor unit and fan was coming on appropriately but no compressor kicking on. Checked capacitor and capacitor was measure at 44.3 mfd out of 45 so no issues with capacity level. Checked continuity between compressor motor winding and we did not have any continuity between common to start and common to run windings. But continuity showed between start and run. Suspected possible internal thermal protection switch in compressor and so removed condenser fan and felt for any warmth from compressor no heat felt it’s been off for awhile from the looks of it because it was ambient temperature. Suspected thermal protection switch stuck open or the common side windings have opened in another way can’t really tell because it’s all hermetically sealed. Compressor is bad and would need to be replaced for appropriate operation


Jeff M.

Jeff M. Job Checkin

AC compressor change out and AC service

AC compressor change out and AC service

Jeff M.

Jeff M. Job Checkin

Call for draining issue. Opened coil and found there to be a bit of rust indicating that the drain may not be draining appropriately it there was no water currently in the evaporator pan. Grabbed a cup of water and dumped into evaporator pan and water drained appropriately through the drain. Suspected potential icing up of coil which would inevitably lead to copious amounts of water and drain may not be able to keep up. Checked the evaporator coil for any debris build up and was fairly clean al things considered, checked the filter and it was a little bit dirty and due for a change out so replaced with provided filter. Then went to outdoor condenser unit to begin checked refrigerant charge system does appear to be low on refrigerant given the 6 lbs of refrigerant that comes factory charged in unit and where are pressures are bouncing around in we could be anywhere between 3-5 lbs short from appropriate superheat and sub-cool. There must be a small leak somewhere in the refrigerant lin


Jeff M.

Jeff M. Job Checkin

AC checkup and service


Gabriel B.

Gabriel B. Job Checkin

I performed a furnace tune up on a 2005 Rheem system. The system is well maintained and wis working properly. I changed the filter. See health report card for more details.


Tyler B.

Tyler B. Job Checkin

I preformed an furnace tune up today. Everything was working just fine, I have no concerns at this time. Changed filter and humidifier pad while here today. Furnace was running when I left.


Ben N.

Ben N. Job Checkin

The ac duel capacitor on the compressor side was at a 90% drop. They need to keep there return air grills clean of dirt. They need to wash cotton balls off of condenser e ery three months in the summer. They have a 10 year parts and labor on there ac. I let them know that if they dont keep return air grills clean and condenser clean then we will need to charge them next time to clean them. Today I warranted the duel capacitor. Today I did there prepaid furnace tune up. The ac and furnace were running when I left.


Taylor G.

Taylor G. Job Checkin

Came out for ac leaking water. Found the coil was iced over due to lack of refrigerant in system. I charged up the system. Now it is above freezing levels. Temp split was at 5° difference now it’s at 24° difference. I replaced the filter. System was working when I left the call.


Gabriel B.

Gabriel B. Job Checkin

I performed a furnace tune up on a 2020 Bryant system. The system is working properly. I changed the filter filter. The system has a bit of a high static pressure but it shouldn’t be a problem with regular filter changes. Thank you for your business. For more details see the health report card.