Home owner
Response from Western Heating & Air Conditioning (Orem):
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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The four individuals that were there were absolutely marvelous. They are master craftsman at their jobs.
Response from Western Heating & Air Conditioning (Orem):
WOW Lin! Thank you so, so much for this review!
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Ty was awesome, he was here right when he said he would be, which was great because it was a Saturday. Was able to fix the issue that day. I would recommend this company to friends.
Response from Western Heating & Air Conditioning (Orem):
How wonderful is this review Loretta, we are so thankful to have client's like you.
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Ben was very friendly, on time. He put the date on our new filter. And even put a screw on the top, like we do! (It makes it easier to get it out). I have no complaint what so ever. He's a keeper! (Not sure what it cost. We paid for the year).
Response from Western Heating & Air Conditioning (Orem):
Ohhh this just warms our hearts that he made sure to keep that very fine detail for you and your family. Sherie, your 5 star review is amazing.
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Ty was professional, delivering information to me that, while I was not happy to hear it, will result in my family being safer. He showed me exactly what the problem was, explained in a manner easy to understanding, and showed respect and understanding in communicating it. Would definitely employ his services again.
Response from Western Heating & Air Conditioning (Orem):
We are so glad Ty was able to help you out!
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Overall Experience
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$2000 Rocky Mountain power rebate. $800 dominion energy rebate.
Warranty AC change out same evaporator coil.
AC tune ups refer to health inspection report form. Main Unit Fiber filter being used these filters are not very effective at keeping equipment clean. This type of filter will likely lead to inefficiencies due to dirt and debris build in the components. Static pressure is good with current filter in place but with that being said this filter is not going to help keep equipment clean and will inevitably lead to complications with function because of cleanliness of equipment. Blower motor compartment and wheel are dirty. Upstairs Unit Filter in use is a fiber filter these filters do not help aid in cleanliness of equipment. With the way the equipment is performing as well ideally we have a little more return coming to equipment as well as a larger filter. Both sets of equipment do not have surge protectors on the equipment itself. Equipment does not have any indoor air quality products in use. Recommendations refer to estimates.
Complete AC tuneup informed customer that has static pressure is at a 1.2 and we need to get that address. Emailed customer estimates to add an airbase and April air filter cabinet, I also included estimates for a hard start, blower cleaning and a active pure air scrubber
The 2018 amana system recieved a furnace and ac tund up today. The duel capacitor on condenser was at 21% drop. This needs to be warranted. They need a hard start as nd ac renew to help the new capacitor to last longer. The furnace does not have a surge protector. Today I did two 29 point tune ups. One furnace and one ac. I added a new duel capacitor under warranty. I added a hard start to outside ac. I added a surge protector to inside furnace. They renewed there msc plan. The systems are ready to run this year.
Came to residence for prepaid MSC tune-ups on a '07 and a '06 Tempstar furnaces located in the basement. Equipment functional upon arrival. Upon inspection of the smaller left-hand furnace, I found the 20x20x1 filter was dirty and needs to be replaced. Homeowners elected to purchase their own and replace when they can. The static pressure was also slightly high, likely due to the dirty filter. All other electrical, mechanical, and gas components are operating properly and within manufacturer specifications at this time. Upon inspection of the larger right-hand furnace, I found the 25x25x1 filter was dirty and replaced it with a homeowner provided filter. All other components are operating properly at this time. See health report card for any specific information on either furnace. Homeowners are Maintenance Program members and have not received their annual ac tune-up yet under their current membership due to the virus last year. Their membership is supposed to lapse in a few days
AC tune up, Air conditioning maintenance
Air conditioner tune ups on 2 systems
Air conditioner tune ups on 2 systems
Air conditioner tune ups on 2 systems
Air conditioner tune ups on 2 systems
basement finish of seven supplies and three returns. Installed new return air drop with filter box and filter. Raised furnace on box.
