An unexpected replacement of our water heater turned out to be a very pleasant and painless experience. The service was exceptional. I highly recommend Western Heating and Air!
Response from Western Heating & Air Conditioning (Orem):
We hope you enjoy your new water heater!
Overall Experience
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Price
Convenience
Jessica was pleasant and professional. The pricing question above average. Does that mean the pricing was above a normal cost or below a normal cost? Question is ambiguous.
Overall Experience
Quality
Price
Convenience
Returned on day two to complete flus and return air. Ran flu and combustion out front of house with concentric kit, glued fittings down to furnace and configure flu and combustion through ceiling cavity. Cut in return air at basement stairs on exterior wall of return drop. Modified ductwork and sealed ductwork.
Debbie invited us out today for an AC tune up! The system is going on its 15th year of cooling and overall, I am very impressed with the way it is working. I noticed a few parts that have started to wear but there was only one that was actually out of spec. That part was the capacitor to the blower motor. We swapped that out today! AC was running when I left.
Maintenance plan AC tuneup. Performed full detail AC tuneup. Equipment looks good. Everything is operating in manufacturers specs. See health report card for more info. Installed 2 surge protectors. One for the furnace and one for the AC.
Complete AC tuneup provided customer with estimates to do a duct cleaning
Danny invited us out for a furnace and AC tune up today! Both systems were installed by us about 3 years ago now and everything is functioning very well. I made the recommendation to add a surge protector to the system to fully protect the warranty on the system. I also made the recommendation to add a hard start to the AC side of the system.
AC Tune Up refer to health inspection report, unit also not cooling well. On arrival evaporator coil was frozen with a thin layer of ice. Filter was dirty replaced with a new one to check the airflow, thawed out the coil and began tune up. Blower motor compartment is very dirty and really ought to be cleaned. With the way that it is at the moment there’s likely issues with moving air efficiently and a dusty environment does not attribute to reliability on motor and control board. Coil once thawed does have some debris inside of it and would benefit from being cleaned. Capacitor for the blower motor is showing a 13% drop in its capacity this can cause issue with reliability of the motor and may lead to premature failure of motor itself. System overall is showing its age high static pressure doesn’t help and the indoor units cleanliness calls reliability and overall efficiency into question. Outdoor units compressor amps are a little higher than would be expected given the low ambi
