I like this company but the technician who came to perform the tune-up was very sloppy. He dropped one of the compressor screws into the adjancent window well without telling me, and didn't even try to recover it. Luckily I noticed the missing screw's hole and was able to find the screw and reinstall it myself. He also failed to reapply HVAC tape to the temperature differential holes--so I had to ask him to do so. I hope to have better technicians in the future.
Response from Western Heating & Air Conditioning (Orem):
Hi Stewart, we are glad you gave us a review today and we are so very sorry that you did not have a good experience with Western. We do guarantee our work 100% satisfaction. Please feel free to call our office and we would be more then happy to discuss this event. This does help us do continued training's with our technicians and better our services.
