Quick prompt, knowledgable, and friendly service. I called and spoke with a woman who was forthright in giving prices, and in three days, William was at my door. He explained everything he was going to do, did a test on a couple of surfaces, and went straight to work once we agreed on the price. My concern was cleaning the two upholstered chairs that were quite dingy, but they look great now! Carpet looks brand new too!
William was very conscientious and thorough.
Scam. Didn't honor the coupon and spent an hour with a sales pitch. Then spent the next 90 minutes trying to play me and my husband against each other with more services and the higher estimate. Two hours after he left, my carpet looked like he'd never even arrived. I'm starting to think he only used hot water on the carpet while he used the actual cleaning solution during the spot test (which of course looked better than the final rooms). Oh, and don't believe for a second the lie that the carpets will be dry "in a few hours." It's now 10 hours later and it's still damp -- as I expected it to be.
Response from Green Clean Carpet & Air Duct Cleaning Inc.:
As the owner and general manager of this company, it hurts my heart to see a review like this. This isn't how we've operated, ever, over the last 12 years of doing business. We honor every coupon and try to always do what's in the client's best interest. I do hope you will take advantage of our full one year guarantee and allow us to reservice your carpets as many times as it takes for you to see we are the best in the business at what we do. Please ask for me personally, Bill, and I will make absolutely certain you are well taken care of.
Very friendly and professional service at a good price!
Chris the gentleman that came into service my duct work was very informative and very helpful in to the very third grade over over exceeding my expectations I'd rather recommend this company for anyone to get their ducts clean
Dave was great. Very thorough, informative, and focused on customer service.
Haven't had carpets cleaned in a very long time . Cream colored carpet definitely a lot cleaner but not as bright as I'd hoped. Not sure if it's because carpet has not been cleaned in so long or the service/cleaning solutions. Our technician was polite and worked efficiently. I would use this company again.
5 RMs, 8 steps.
Delicate wool area rug cleaned and treated for water damage. Water restoration and organic sanitizer treated by technician Jerry. Area rug was picked up out of Highland Park.
3 area rugs cleaned and delivered.
Beautiful wool area rug, cleaned and treated by technician Billy. Area rug was picked up from the North side of Chicago. Treated for pet odor and general soil build up in the rug.
Yellow wool area rug with fringe cleaned and treated by our technician Nick M. This area rug was picked up out of the North side of Chicago.
1 Loveseat with pet stains.
8 RMs, 11 pieces of upholstery and steps with heavy pretreated and sanitizer.
Synthetic area rug with Dragonfly pattern from the Crystal Lake area cleaned and treated by technician Billy.
1 RMs, 2 chairs and 3 area rugs with accidents of urination.
Heavy soiled areas throughout carpets!, Plainfield is
18 of upholstery with traffic and stains.
6 RMs, Steps with heavy traffic lanes