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TECH: Terry APPLIANCE/BRAND: Vulcan Single Full Size Electric Convection Oven COMPLAINT: not heating properly, there is a noise coming from the back model#: 207-VC5ED2401 ON-SITE LOCATION (room, floor, left/right, etc.): it's in a residential setting/ in a separate room inside the house (Make sure to get direct contact info for specific people on site and decision-makers.) **CC ON FILE REQUIRED for new accounts without a credit application/approval**
TECH: Brand :Whirlpool Product :Dishwasher Model No. :WDT970SAHZ0 Model Desc : Serial No. : Install Date :11/15/2021 Retailer NameRESELLER Problem Descrption :While Removing Glassware And Bowls From Top Rack I Noticed That The Rack Was Uneven. I Found That A Plastic White Round Fitting Which Connects To The Side Arm Is Not Connected. Also, I Found A Plastic Part In The Bottom Of Unit. Help Please. _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePowe
TECH: Brand :Frigidaire Product :Residential Refrigeration Model No. :FGSC2335TF Model Desc : Serial No. :4A04210595 Install Date :11/19/2020 Retailer Name Problem Descrption :Refrigerator : Unit Is Overheating On The Back Panel, Compressor Is Making A RattLing Noise __________________________________________ * DO NOT update Service Power
TECH: APPLIANCE: Maytag Dishwasher Model No. :MDB7979SHZ Install Date :02/07/2019 Retailer NameRESELLER Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Dishes Not Clean, Do Not Think The Pump Is Working To Spray Water Unit Has Power _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Brand :Maytag Product :Dishwasher Model No. :MDB7979SHZ Model Desc : Serial No. : Install Date :02/07/2019 Retailer NameRESELLER Call No :030723663138 Service Center :AAA46246 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :06/02/2023 Problem Descrption :Dishes Not Clean, Do Not Think The Pump Is Working To Spray Water Unit Has Power. _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requ
TECH: Brand :Whirlpool Product :Range - Gas Model No. :WFG525S0JZ Model Desc : Serial No. : Install Date :09/27/2021 Retailer NameRESELLER Call No :064734443137 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :03/07/2023 Problem Descrption :Range Oven, That Is Not Starting To Heat, It Only Clicks. _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: John LG REFRIDGERATOR - needing a diagnostic/estimate not cooling ( 46 degrees currently ) MODEL: LFXC24726S SERIAL: 610KRSB0E374 SERVICE CALL: $155.00 (downtown $198) [If tenant/landlord REQUIRED credit card on file!]
TECH: Daniel GE, REFER ISSUE: NOT COOLING STYLE: MODEL: CFSP5RKBCSS SERIAL: VV312017 SERVICE CALL: $155.00 Customer will get new unit.
TECH: Brand :Lg Product :Home Laundry - Electric Model No. :DLGX7801WE Model Desc : Serial No. :008KWGG51351 Install Date :10/15/2020 Retailer Name Call No :AL92419KAG01 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :12/05/2022 Problem Descrption :Dryer G : Gas Dryer Is Not Heating. __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Request Type Warranty Trade Appliance Item Food Processor / Garbage Disposal Brand Other Model# VERIFY Serial # VERIFY Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Description Problem Code: the unit is leaking water from bottom Description: the unit is leaking water from bottom Special Instructions: NOTE: THIS IS A REFERRAL FOR APPOINTMENT SCHEDULING OF A CCHS WARRANTY JOB. Please contact the customer within 24 hours to schedule and confirm an appointment date and time. Remember to update the Service Job record with the appointment details and change the Job Sub Status to "Confirmed Appointment" once scheduled. If this Service Job is not "Accepted" in ServiceBench within 24 hours, it automatically expires and will be re-assigned to another Partner. 2021 Contract: - $300 Autho Limit - $185 Flat Rate
TECH: Brand :Maytag Product :Dishwasher Model No. :MDB7979SHZ Model Desc : Serial No. : Install Date :02/07/2019 Retailer NameRESELLER Call No :083205823131 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :07/04/2022 Problem Description :The Support That Makes The Top Tray Go Up And Down And Pull Out Has Dropped Off In The Machine. Found Pieces Of Plastic In Bottom Of Dishwasher. *THEY PROVIDE THE PARTS - do not order*
TECH: APPLIANCE:Brand:Lg Product:Residential Refrigeration Model No.:LMXS30776D Model Desc: Serial No.:701KRVQ1Y807 Install Date:07/26/2017 Call No:Z392370JEC61 Source:CENTRICITY (BWG) Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:06/07/2022 COMPLAINT:Problem Descrption :Refrigerator Ice Maker& Water Disp Not Operational Error Eco/ __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:
TECH: Josh APPLIANCE BRAND: SQ APPLIANCE TYPE: dryer COMPLAINT: making a thumping noise MODEL / SERIAL (if available):
TECH: Josh maytag dryer: start button broke $ 148 MODEL / SERIAL (if available): doesnt have
TECH: Josh APPLIANCE BRAND: frigidaire APPLIANCE TYPE: range COMPLAINT: leaking gas MODEL / SERIAL (if available): Found no issues unit tests good.