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TECH: Steven Samsung Refrigerator ISSUE: Looking to service my refrigerator. The ice maker is dispensing but not making nice. Model: doesnt have serial# Customer will advise.
TECH: David [Replace with Brand & Type] ISSUE: Doors not closing all the way. STYLE: LOCATION: MODEL: C302US SERIAL: 20100111
TECH: David THERMADOR RANGE - CUSTOMER SAID HE BELIEVED POSSIBLE HOOD BUT NOT SURE LOCATION: KITCHEN MODEL: HTSW36TS SERIAL: 20090049
TECH: Brand :Whirlpool Product :Dishwasher Model No. :WDT970SAHZ Model Desc : Serial No. : Install Date :07/01/2019 Retailer NameMENARDS (3140) RPR Call No :9009781-00 Service Center :234131 Source :GUARDSMAN Call Type :SERVICE CONTRACT Service Type :Repair Call Status :Accepted Call Taken :04/06/2023 Problem Description: Not Draining ______________________________________________ CLIENT NOTES: Account # 234131 CHANGE STATUS TO "AUTHO ASSIST" FOR PART ORDERS (they provide parts - we do NOT supply parts!)
TECH: Steven LG REFRIDGERATOR - FREEZER NOT COMPLETELY HOLDING TEMP, POSSIBLE COMPRESSOR MODEL: SERIAL: Customer would have to get p.o.p. Customer will call LG.
TECH: Brand :Frigidaire Product :Refrigerator Model No. :FFUE2022AW Model Desc : Serial No. :BB22000925 Install Date :09/30/2022 Retailer NameTHD Call No :8616540401 Source :ELECTROLUX Call Type :IN WARRANTY Service Type :Repair Call Status :Accepted Call Taken :03/03/2023 Problem Descrption :Refrigeration Issues, Operations, Freezing And Fresh Food Section-Frost Build Issue ______________________________ * Update Service Power * Take photos and collect true model/serial number.
TECH: APPLIANCE: LG Washer Model No. :WM3700HVA/01 Serial No. : n/a Install Date :03/28/2021 Retailer NameTHD Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Damage Gasket/Door Boot DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Brand :Lg Product :Washer Model No. :WM3700HVA/01 Model Desc : Serial No. :0HVA Install Date :03/28/2021 Retailer NameTHD Problem Descrption :* Damage Gasket/Door Boot _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Steven APPLIANCE BRAND: LG APPLIANCE TYPE: fridge COMPLAINT: leaking into the bottom freezer drawer or freezer is over freezing
TECH: Basilia LG Dishwasher ISSUE: Error message OE MODEL: LDFN4542B SERIAL: 106KWWZ2B169 SERVICE CALL: $155.00 Gasket out of place on drain pump. Unit drains all the way no leaks
TECH: Steven LG ref: not cooling MODEL: SERIAL: SERVICE CALL: $155.00 ISSUE:
TECH: Brand :Electrolux Product :Home Laundry - Electric Model No. :EFMG627UTT Model Desc : Serial No. :4D00603855 Install Date :10/28/2020 Retailer NameContract Sales Call No :8582746901 Source :ELECTROLUX Call Type :SERVICE CONTRACT Service Type :Repair Call Status :Accepted Call Taken :10/05/2022 Problem Descrption :Dryer Issues, Noise, Clunking Or Gear Sounds-Loud Rumbling Noise ______________________________ * Update Service Power * Take photos and collect true model/serial number.
TECH: Daniel PRODUCT (Brand & Type): Kenmore Dw STYLE: MODEL: SERIAL: SERVICE CALL: $148.00 ISSUE: Strip under door coming off
TECH: Daniel PRODUCT (Brand & Type): Kenmore Stove STYLE: MODEL: SERIAL: SERVICE CALL: $148.00 ISSUE: Light blub keeps burning out, oven temp needs to be checked, and control board she wants checked. Unit test okay. Control Board no longer available.
TECH: APPLIANCE: Brand :Whirlpool Product :Dishwasher Model No. :WDF590SAJW Model Desc : Serial No. :FX3701392 Install Date :09/23/2020 Retailer Id:132 Retailer NameBest Buy Call No :20629438 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :09/04/2022 COMPLAINT: Problem Description :Complaintnote:The Door Of Her Dishwasher Is Not Closing Where She Put The Plates, ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power