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TECH: PO / Claim # 1727105 (In Home) Purchase Date: 1/21/2020 Manufacturer: SAMSUNG Model: RRFT27T5201SR Serial: 0CDU43AR30319 Customer's Description of problem: ICE MAKER IS NOT WORKING. WE TRIED TO RESET THE ICE MAKER. WE REPLACED THE FILTER. THE ICE BUCKET IS NOW STUCK AND WILL NOT COME OUT. THE ICE MAKER IS NOT MAKING ICE.