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TECH: Daniel Samsung Washer - FL ISSUE: two portions with a top that won't work, the display not working MODEL: WW55M9600AVA5 SERIAL: 058T5N05E5NAJ80057K Board and door latch NLA.
TECH: Brand :Lg Product :Washer Model No. :WT7800CW Model Desc : Serial No. : Install Date :03/13/2022 Retailer NameRESELLER Problem Descrption :The Washer Is Not Completing The Washing Of The Clothes' In Go Go It Requires Multiple Cycles To Clean The Clothes _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Brand :Frigidaire Product :Residential Refrigeration Model No. :FGSS2635TF Model Desc : Serial No. :4A02415746 Install Date :09/14/2020 Retailer Name Problem Descrption :Refrigerator : Unit Is Freezing On The Refrigerator Side __________________________________________ * DO NOT update Service Power
TECH: Brand :Frigidaire Product :Refrigerator Model No. :FFHT1835VS Model Desc : Serial No. :BA24619516 Install Date :01/15/2023 Retailer NameCS-57625014:GRAND APPLIANCE WI Call No :8623873602 Service Center :10939 Source :ELECTROLUX Call Type :IN WARRANTY Service Type :Repair Call Status :Accepted Call Taken :04/06/2023 Problem Descrption :Refrigeration Issues, Operations, No Cool-Not Cooling ______________________________ * Update Service Power * Take photos and collect true model/serial number.
TECH: Josh APPLIANCE: LG Home Laundry - Electric Model No. :WM3600HVA Serial No. :109TNGY1Z015 Install Date :10/10/2021 Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Washer : Water Leaking From Underneath __________________________________________ * DO NOT update Service Power
TECH: James Calibration (current) Ovens and Deck Oven
TECH: Brand: Whirlpool Product: Refrigerator Model No.: WRS315SNHM Install Date: 08/01/2020 Retailer Name: MENARDS (3071) RPR Call Type: SERVICE CONTRACT Service Type: Repair Problem Description: Not Cooling Additional Info: Not Cooling ______________________________________________ CLIENT NOTES: Account # 234131 * MUST ORDER PARTS THROUGH WTECH PORTAL/CALL CENTER! We do NOT order parts * Do NOT update in ServicePower.
Electrolux Home Laundry - Electric Model No. : ELFG7637AW Serial No. :4D24001502 Install Date:02/02/2023 Problem Description :Dryer Issues, Noise, Thumping Sound-Dryer Is Shaking Not Installed Properly Problem Found: Per cust unit shaking a lot. Unit is level but was slightly overloaded when I came in. Floor is rather thin and when under spin can wobble dryer as well. Action Suggested: Will check for further issues in test cycle. Told Cust to clean washer and load less than they were.
Electrolux Home Laundry - Electric Model No. : ELFW7637AW Serial No. :4C24502054 Install Date:02/02/2023 Problem Description: Washer Issues, Noise, Thumping Sound-Washer Is Shaking Not Installed Properly Problem Found: Per customer dryer doesn't have issue. Action Suggested: Will run test on dryer. Unit test okay.
TECH: Brand :Lg Product :Residential Refrigeration Model No. :LMXS30776S Model Desc : Serial No. :709KRRE2E118 Install Date :03/06/2018 Retailer Name Call No :Z967811KEA34 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :01/04/2023 Problem Descrption :Refrigerator : The Dispenser Is Not Dispensing Water And Ice __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Brand :Electrolux Product :Home Laundry - Electric Model No. :EFDE210TIS Model Desc : Serial No. :2D73114609 Install Date :09/27/2019 Retailer Name Call No :AC80819KAG13 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :12/05/2022 Problem Descrption :Dryer E : Not Drying __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Request Type Warranty Trade Appliance Item Refrigerator Brand Kenmore Model# 106.58029801 Serial # SY2023698 Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT COOLING Description: NOT COOLING AT ALL 2021 Contract: - $300 Autho Limit - $185 Flat Rate
TECH: APPLIANCE: Brand :Kenmore Product :Microwave Oven Model No. :72185032111 Model Desc : Serial No. :303TA00818 Install Date :04/08/2019 Retailer Id:192 Retailer NameAmerican Residential Warranty Call No :20888795 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :11/07/2022 COMPLAINT: Problem Descrption :Full Failure_Microwave Has No Power_The Unit Is Not Turning On At All ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power
TECH: CINCH WARRANTY - Refrigerator Request Type Warranty Trade Appliance Item Refrigerator Brand Kenmore Model# VERIFY Serial # VERIFY Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD ISSUE: THE UNIT IS NOT COOLING Description: freezer is not working at all , food is melted 2021 Contract: - $300 Autho Limit - $185 Flat Rate REPAIR HISTORY: Replaced Cold control, defrost control, and Fan assembly 10/4/2022 by John
TECH: APPLIANCE:Brand :Lg Product :Refrigerator COMPLAINT: Ice Maker Make Loud Noise DETAILS: Brand :Lg Product :Refrigerator Model No. :LRFXC2416S Model Desc : Serial No. : Install Date :06/04/2021 Retailer NameRESELLER Call No :008782733130 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :10/06/2022 _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status W