, IL
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Cate B.

Cate B. Job Checkin

TECH: Brand :Electrolux Product :Home Laundry - Electric Model No. :EFDE210TIS Model Desc : Serial No. :2D73114609 Install Date :09/27/2019 Retailer Name Call No :AC80819KAG13 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :12/05/2022 Problem Descrption :Dryer E : Not Drying __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP


Cate B.

Cate B. Job Checkin

TECH: Request Type Warranty Trade Appliance Item Refrigerator Brand Kenmore Model# 106.58029801 Serial # SY2023698 Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT COOLING Description: NOT COOLING AT ALL 2021 Contract: - $300 Autho Limit - $185 Flat Rate


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :Kenmore Product :Microwave Oven Model No. :72185032111 Model Desc : Serial No. :303TA00818 Install Date :04/08/2019 Retailer Id:192 Retailer NameAmerican Residential Warranty Call No :20888795 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :11/07/2022 COMPLAINT: Problem Descrption :Full Failure_Microwave Has No Power_The Unit Is Not Turning On At All ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power


Cate B.

Cate B. Job Checkin

TECH: CINCH WARRANTY - Refrigerator Request Type Warranty Trade Appliance Item Refrigerator Brand Kenmore Model# VERIFY Serial # VERIFY Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD ISSUE: THE UNIT IS NOT COOLING Description: freezer is not working at all , food is melted 2021 Contract: - $300 Autho Limit - $185 Flat Rate REPAIR HISTORY: Replaced Cold control, defrost control, and Fan assembly 10/4/2022 by John


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE:Brand :Lg Product :Refrigerator COMPLAINT: Ice Maker Make Loud Noise DETAILS: Brand :Lg Product :Refrigerator Model No. :LRFXC2416S Model Desc : Serial No. : Install Date :06/04/2021 Retailer NameRESELLER Call No :008782733130 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :10/06/2022 _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status W


Cate B.

Cate B. Job Checkin

TECH: Brand :Frigidaire Product :Dishwasher Model No. :FFCD2413US Model Desc : Serial No. :TH11797682 Install Date :10/28/2021 Retailer NameCS-57625014:GRAND APPLIANCE WI Call No :8583227001 Source :ELECTROLUX Call Type :IN WARRANTY Service Type :Repair Call Status :Accepted Call Taken :10/06/2022 Problem Descrption :Dishwasher Issues, Water Leakmoisture, Leaking Water-Leaking Issue ______________________________ * Update Service Power * Take photos and collect true model/serial number.


Cate B.

Cate B. Job Checkin

TECH: Request Type Warranty Trade Appliance Item Refrigerator Brand Kenmore Model# 795.77304600 Serial # 705MREN04348 Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Description Problem Code: THE UNIT IS NOT COOLING Description: Warranty/Repair Service Request 2021 Contract: - $300 Autho Limit - $185 Flat Rate


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: LG home Laundry - Electric COMPLAINT: Washer Unit Is Not Turning On __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS: Brand :Lg Product :Home Laundry - Electric Model No. :WT7060CW Model Desc : Serial No. :910TNCN1F429 Install Date :05/18/2020 Retailer Name Call No :AI42284JLU51 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :08/09/2022 Problem Descrption :Washer Unit Is Not Turning On


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Frigidaire Residential Refrigeration COMPLAINT: Refrigerator Ice Maker Not Making Ice. The Ice Maker Had A Water Leak Inside An D Caused Ice To Build Up Inside __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS: Brand :Frigidaire Product :Residential Refrigeration Model No. :FFHB2750TE Model Desc : Serial No. :4A00914636 Install Date :10/10/2020 Retailer Name Call No :AL94331JLS01 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :08/08/2022


Cate B.

Cate B. Job Checkin

TECH: Josh APPLIANCE BRAND: Electrolux APPLIANCE TYPE: Washer COMPLAINT: Unit is moldy MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: Josh APPLIANCE BRAND: MAYTAG APPLIANCE TYPE: REFER COMPLAINT: FREEZER NOT COOLING MODEL / SERIAL (if available): Customer not going to fix.


Cate B.

Cate B. Job Checkin

TECH: Josh APPLIANCE BRAND: ELECTROLUX APPLIANCE TYPE: DRYER COMPLAINT: MAKING HIGH PITCHED SQUEAKING MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: Brand:Frigidaire Product:Refrigerator Model No.:FFFU20F2VW Model Desc: Serial No.:BB05006586 Install Date:06/15/2021 Retailer Name:HOME DEPOT Call No:8517988901 Source:ELECTROLUX Call Type:IN WARRANTY Service Type:Repair Call Status:Accepted Call Taken:02/07/2022 Repeat Call:NO Problem Descrption :Freezer Issues, Operations, No Cool-Not Cooling


Cate B.

Cate B. Job Checkin

TECH: Call No:252740E2 Source:AIG WARRANTY Call Type:SERVICE CONTRACT Service Type:Repair Washer Will Not Spin_Washer Is Not Spinning Brand:Kenmore Product:Washer Model No.: Model Desc: Serial No.: Install Date:11/01/2020 Retailer Id:14 Retailer Name:Home Warranty of America Call Materials Parts Order


Cate B.

Cate B. Job Checkin

TECH: James APPLIANCE:Stove BRAND:South Bend LOCATION:Kitchen COMPLAINT:Pilot lite wont stay on ONSITE CONTACT:Mike DECISION MAKER:Mike